30+ days ago - req13992


Customer support

Other job categories

In a nutshell


Hillsboro - OR, US


Customer support


0-2 years



Job Category

Other job categories




ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our main headquarters are located in Veldhoven, the Netherlands, and we also have 18 office locations around the United States- including main offices in Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA.

Job Mission

To support the installation and upgrade of leading edge lithographic systems, at the customer site, within specification, on time, with quality exceeding the customer’s expectations.

Within ASML Customer Support (CS) is responsible for the maintenance and continuous improvement of ASML systems at customer locations. One of the departments in this sector is CS NXE Installations/Upgrades, responsible for providing installation support to customers and service engineers within the Customer Support organization. The SAP Analyst ensures material and tool readiness to execute complex installations.

ASML is a world leader in the manufacture of advanced technology systems for the semiconductor industry.ASML’s corporate headquarters is in Veldhoven, the Netherlands. Manufacturing sites and research and development facilities are located in Connecticut, California and the Netherlands. Technology development centers and training facilities are located in the United States, Japan, Korea, the Netherlands, and Taiwan. Additionally, ASML provides optimal service to its customers via over 50 sales and service organizations in 16 countries. Founded in the Netherlands in 1984, the company is publicly traded on Euronext Amsterdam and NASDAQ under the symbol ASML.

Job Description

-Ensure all materials are available in the FAB on time for installations, upgrades and Field Change Orders (FCO).
-In case of material delays, escalate appropriately to guarantee projects are not delayed.
-Solve wrong deliveries and wrong material delivery issues. Report defects, missing or wrong parts and tools, and take corrective and preventive action.
-Work with CS install Project Leaders (PL), Global Logistics Support (GLS) and other ASML sectors to ensure tooling preventive maintenance and calibrations are up to date and scheduled with regards to install planning.
-Conduct administrative processing of transactions such as maintaining the build-in/build-out list in order to maintain a correct configuration of the installed machine in SAP.
-Assist in the delivery of spare parts and special tooling during escalations.
-Work with the project team and local GLS to process material notifications for dead on arrivals (DOA’s).
-Work with other ASML sectors and ensure proper communication, sharing of resources, and other assistance when needed.
-Research materials in SAP, trace the history of materials in SAP, and escalate materials that are not properly structured in SAP.
-Recognize when help is needed and accurately specify what type of help is needed and for proper duration.
-Prepare and provide onsite training with regards to new learning and new ways of working (WOW).
-Work with local warehousing to follow the proper ASML way of working while ordering/returning materials, and their delivery to and from the customer site.
-Update warehouse personnel regarding the return or allocation of materials in and out of warehouse. Accurately maintain an updated spreadsheet with all material movement to and from warehouses and the customer site.
-Work with install logistics team to guarantee the tracking sheet is clearly updated in a timely manner and is understood and followed by all appropriate personal.
-Highly proficient in MS Excel and MS Office and various database software programs.


Bachelor degree in Industrial Engineering or in Supply Chain Management preferred or equivalent experience.


-Logistics Technician with experience in a CS department for high tech products.
-Familiar with technical terminology used in semiconductor processes
-1-2 years working with SAP is preferred.

Personal skills

-Be able to influence without power of borrowed resources.
-Flexibility to travel international, if needed, with uninterrupted periods of several weeks in a row.
-Able to work in a very dynamic and fast paced environment.
-Open for cultural differences and able to work with site of different culture and WOW.
-Motivated, pro-active, self-driven, and flexible.
-Great coordination skills and communications skills.
-Good documentation skills
-Ability to multi-task and capable of working under different work environment pressures.
-Good team player and committed to the success of ASML
-Excellent customer skills.
-Excellent verbal and written language skills in English.

Context of the position

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
-The employee is occasionally required to move around the campus.
-The employee may occasionally lift and/or move up to 20 pounds.
-May require travel dependent on company needs.
-Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
-Can work under deadlines.
-The environment generally is moderate in temperature and noise level.
-Must be able to read and interpret data, information, and documents.
-Can observe and respond to people and situations and interact with others encountered in the course of work.
-Can learn and apply new information or skills.

Other information

EEO/AA (W/M/Vets/Disability) Employer