29 days ago - req14064

CS - EUV Service Coordinator - Hsinchu

Customer support

Other job categories

In a nutshell

Location

Hsinchu, Taiwan

Team

Customer support

Experience

0-2 years

Degree

Bachelor

Job Category

Other job categories

Travel

10%

Introduction

Service coordinator supports cross departments in an administrative, organizing and supporting way, to guarantee an effective and efficient execution to support ASML business.

Job Mission

1. Service coordinator work
2. SMS (ASML internal applications) support and training delivery
3. Business support to Customer support (CS), and the relative activities associate with other sectors including Finance, Sales and Logistics
4. Office / GA support

Job Description

● Service coordinator work :
Manage service order (SO) end-to-end process, including communications with internal and external customers.

● SMS support and training :
Be SMS key user, support pilot testing activities
SMS & SAP support, including escalation and problem solving, authorization requests for end users.
SMS applications (time-writing / Material handling / Service Order creation) trainings to end users.

● Business support :
Option and special deal support
Business administration & documentation support
Support outlook calendar /Share Pointsite/ maintain mail group
Support travel itineraries /arrange meeting
Support meeting

● Office / GA support :
Order office supplies
CS supports (e.g. Easybuy PR creation for office/Fab supplies, visitors’ clean room item preparation supports)
Office administration
Data analysis / data monitoring and reporting
Support team building events

Education

Bachelor degree and above in Business Administration, or comparable

Experience

No limited, but 2+ years of administrative work experience is preferred.

Personal skills

● Fluent English skill
● Microsoft application skills – Excel, Word, PowerPoint, Outlook
● Sets priorities and structures daily operations, plans ahead and keeps deadlines.
● Pays attention to details, consistently adheres to rules, procedures and processes.
● Works effectively in team and cooperates. Share knowledge and workload with others.
● Good common sense of business sensitivity and confidentiality.
● Learning mindset, actively learns and develops based on experience and feedback.
● Team player and a people person

Context of the position

Direct report to the Executive Secretary, and dot-line report to EUV Site Manager in Hsinchu on the majority of daily assignment.

Other information

Working location: CS EUV Field Service Organization in Hsinchu, Taiwan