17 days ago - req14268

Competence Engineer 1

Customer support

In a nutshell


Wilton - CT, US


Customer support


0-2 years





In Wilton, CT, ASML seeks a Competence Engineer 1 in the Top/Bottom competency team to be responsible for escalation support to ASML’s worldwide field organization.The Customer Support (CS) organization at ASML is responsible for the installation, qualification, repair and maintenance of ASML systems at customer sites and is responsible for the necessary transfer of knowledge to the customer.Local CS branches (field support) perform these tasks at the customer sites within their specific region.The Global Support Center (GSC) is responsible for providing technical support to the local CS branches in order to maximize ASML tool performance.The Competence Engineer 1 will:report to the Group Leader at the U.S. GSC; during the New Product Introduction (NPI) phase, be assigned to the project in order to gain the required skills and knowledge to independently support field escalations, and be in charge of own training plan and indicate what is required; transfer and share gained skills and knowledge within worldwide GSC in order to establish and maintain equal continental GSC support teams; provide onsite introduction phase support by delivering knowledge/escalation handling to local organization; solve complex technical problems by remotely analyzing data and creating deterministic forward thinking action plans; travel to customer site when not able to solve problem remotely; escalate to the next support level according to the committed escalation processes and timings; facilitate in escalations from the continental GSCs (Asia/EU) towards the factory (D&E, IE, manufacturing); prevent issues from occurring again in the future; mentor trainees and deliver feedback on potential improvements; proliferate knowledge to the field organization at every opportunity; integrate background information concerning the problems and solutions in action/repair plans; and combine on-site support with knowledge transfers to local organization.Bachelor’s degree in Physics, Mechatronics, Electronics, Process Technology, Aerospace Engineering, Industrial Engineering or closely-related field; strong English communication skills (both oral and written); experience working on a team and under deadlines; experience reading and interpreting data, information, and documents; knowledge of software programs including Matlab, Cockpit, Coach and DITS maker; experience in cleanroom and knowledge of cleanroom requirements; knowledge of and experience with extreme ultraviolet lithography systems; and travel to customer sites approximately 30% of the time required.Apply online at www.asml.com.EEO/AA (W/M/Vets/Disability) employer.