30+ days ago - req14200

HMI - CS Program Manager - Hsinchu

Customer support

Other job categories

In a nutshell


Hsinchu, Taiwan


Customer support


8+ years



Job Category

Other job categories




Field service focus on tool performance of customer fab. From system install till warranty end and contract start. Our daily with SMART method on field operation. We co-work with different departments to make high performance system on customer site.
The role of program manager is to lead Coach procedure renew / Critical BKMs ( particle / wafer breakage / Image / Proactive activities ).
Support advanced customer’s requirement with advanced technology through various interfaces with HMI product lines and with that also support HMI long term business growth.

Job Mission

Lead & participate in projects that develop new and/or affect existing functionality. Your primary responsibility is to drive project progress, to provide the knowledge on the CS way of working and the functional support needs such that the project results will seamlessness integrate with the needs of the users. Your input will safeguard our team requirements with respect to serviceability and maintainability of the application/infrastructure.
You can also support urgent escalation’soversea travel in needed, max once per month.

Job Description

1.Gather CS requirements (that are input for the CS roadmaps and projects)
2.Defines/refines the program (program mission, vision, blueprint & roadmap) in alignment with managers throughout the organization
3.Designs and executes the program plan based on CS standard program management approach
4.Enables, supports, and challenges the CS team members in their roles
5.Manages the program in cooperation with the designated leaders or engineers
6.Defines the breakdown of the roadmap into projects and initiates the assignment of the projects
7.Defines and executes appropriate interventions to mitigate Program Management risks
8.Monitors and manages the financial budget
9.Ensures timely and adequate input for defined regular management reporting
10.Ensures sufficient attention for benefits management and change management
11.Test and roll-out improvements
12.Communicates proactively all program related news


Bachelor Above


~10 years + in Semicon. industry

Personal skills

1. Proven experience as a project manager or managerial positions
2. Good project management techniques and methods
3. Good planning, scheduling and tracking
4. Good communication, coordination & presentation skills
5.Good problem-solving ability, dealing with complexity
6.Ability to analyze and draw conclusions from data or report information (analytical skills)
7.Customer oriented mindset and behavior
8.Drive for Excellence
9.English writing & conversion

Context of the position

-Align and will have interfaces throughout CS central technical operation team, Project teamand related depts. frequently.
-Must be able to read and interpret data, information, and documents.
-Can observe and respond to people and situations and interact with others encountered in the course of work.
-Can learn and apply new information or skills.

Other information

Position will require traveling to other cities in TW.
Oversea business travel will be necessary and depend on businessneeds.