30+ days ago - req14373
Customer Support Engineer - DUV
Other technical job categories
In a nutshell
Hillsboro - OR, US
Other technical job categories
ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our main headquarters are located in Veldhoven, the Netherlands, and we also have 18 office locations around the United States- including main offices in Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA.
Responsible for the installation, qualification, repair, and maintenance of the ASML systems at customer site and is responsible for the necessary transfer of knowledge to the customer.
ASML is a world leader in the manufacture of advanced technology systems for the semiconductor industry.ASML’s corporate headquarters is in Veldhoven, the Netherlands. Manufacturing sites and research and development facilities are located in Connecticut, California and the Netherlands. Technology development centers and training facilities are located in the United States, Japan, Korea, the Netherlands, and Taiwan. Additionally, ASML provides optimal service to its customers via over 50 sales and service organizations in 16 countries. Founded in the Netherlands in 1984, the company is publicly traded on Euronext Amsterdam and NASDAQ under the symbol ASML.
-Install equipment at customer’s locations, including equipment with new features, unload components, inspect for damage, assemble, align and test.
-Analyze applicability, accuracy and adherence to design specifications.
-Evaluate and diagnose problems and make appropriate repairs.
-Expediently escalate issues to supporting resources when necessary.
-Work with co-workers, customer & field support in isolating and solving problems.
-Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
-Train customers in use and routine maintenance of equipment.
-Answer customer questions and assist customers in a professional manner.
-Act as a resource for users on routine malfunctions.
-Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.
-Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis.
-Provide appropriate support and assistance to less experienced ASML personnel as necessary.
Position prefers a BS degree in an Engineering field or equivalent experience.
-Proven ability to perform effectively in a demanding environment with changing workloads.
-Mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, and semiconductor processes, and relevant software.
-Demonstrated experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.
-Ability to train and mentor Engineers and customer employees.
-Ability to complete assignments with attention to detail and high degree of accuracy.
-Work independently or as part of a team and follow through on assignments with minimal supervision.
-Clear and effective communication skills.
-Ability to establish and maintain cooperative working relationships with co-workers and customer.
-Strong customer focus and commitment to Customer Satisfaction.
-Work according to a strict set of procedures within the provided timelines.
-Verbal and written language skills in English.
Context of the position
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
-The employee is occasionally required to move around the campus.
-The employee may occasionally lift and/or move up to 50 pounds.
-May require travel dependent on company needs.
-Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
-Can work under deadlines.
-The environment generally is moderate in temperature and noise level.
-Must be able to read and interpret data, information, and documents.
-Can observe and respond to people and situations and interact with others encountered in the course of work.
-Can learn and apply new information or skills.
-Willingness to continue learning and growing in a professional environment is necessary.
-Work is conducted at a customer site and requires familiarization with customer rules and policies regarding worksite behavior and safety.
-Expect to spend more than 50% of the time inside the clean room working with electromechanical equipment.
-Position works under the direction of a Manager, Supervisor, or Sr. Engineer.
This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with applicants who are immediately eligible to access controlled technology.
EOE AA M/F/Veteran/Disability