8 days ago - req14499

Customer Support - Senior Application Engineer

Customer support

Electrical engineering

Mechanical engineering

Mechatronics

In a nutshell

Location

Veldhoven, Netherlands

Team

Customer support

Experience

3-7 years

Degree

Master

Job Category

Electrical engineering, Mechanical engineering, Mechatronics

Travel

30%

Introduction

Are you a highly qualified expert in semiconductor process technology wanting to enhance customer satisfaction and influence new product development? This job enables you to enhance your career within ASML.

Job Mission

As a Senior Application Engineer in the Customer Support (CS) Applications Engineering department your main goal will be to have satisfied customers. You will achieve this through proactively providing customized applications solutions and creating value with ASML products and services that enable our partners’ technology and manufacturing roadmaps. These partners will not just be global ASML customers that use ASML machines, but will also be other ASML departments. By leveraging your power of investigation and analytical skills, your experience in a manufacturing environment and your network of contacts within ASML, you will provide the consultancy services needed to fine tune the equipment and the process in order to obtain maximum performance. Apart from the technical focus, you will also be involved in developing junior engineers by actively guiding team members in their technical and soft skill growth.

Job Description

You will be one of the key experts in the application team supporting two major consultancy roles. Firstly, in this position you will play a key role in creating tomorrow’s value through new product introductions, ensuring delivery of application and customer specific requirements, including educating on-site service/support engineers about ASML’s new products.

You are one of the key interfaces, being able to oversee multiple competences supporting customer’s node transition from research into volume. As a highly skilled communicator, you will also be responsible for training the local organization to ensure our on-site engineers can provide ongoing customer support. In particular, the introduction of next-generation lithography equipment will pose a significant challenge and learning curve. The job includes working together with various levels of internal ASML experts, such as Product Development Managers, System Engineers and Projects Leads in Veldhoven, as well as Application Managers in the field.

Secondly, you will lead engineers from your team to satisfy direct customer needs. You will steer them to make sure that our tools perform to their maximum capability, enabling customer to achieve their goals.

In addition to the responsibilities detailed above, we also expect you to:

  • Run performance improvement projects in a complex environment with significant business impact in cooperation with customers and translating the results into improvement specifications for ASML’s development department
  • Contribute your knowledge of customer technology requirements to new development projects
  • Define supplemental and improved ways of working, and lead and drive towards solutions for structural issues
  • Identify potential for revenue generation and promote/evaluate ASML solutions at the customer
  • Drive implementation of the CS Applications Engineering community’s vision, mission and departmental initiatives
  • Travel internationally (up to 30%) to provide tailor-made support to our customers

Education

PhD or MSc in Mechanics, Physics, Mathematics, Electrical Engineering, Chemistry or a similar engineering degree

Experience

  • At least 5-7 years of experience in an IC manufacturing environment with a strong emphasis on lithography
  • Experience in a commercial environment, university research group or research institute working on semiconductor manufacturing technology, preferably with experience in supporting readiness of a next technology node for high volume manufacturing.
  • Experience in customer contact / customer service role.
  • Proven track record in bringing projects to successful conclusions

Personal skills

  • Combine leadership with excellent investigative and analytical skills to deliver timely, high-quality solutions
  • Strong focus on customer intimacy and ability to manage customer relationships
  • Empower team members by respecting and valuing them, sharing relevant information via open dialogue
  • The ability to organize, initiate and drive, and influence based on inspiration, motivation and expertise
  • Can manage projects on both detailed technical and high level abstraction level.
  • he ability to clearly communicate your tailor-made message to various audiences in spoken and written English

Context of the position

You will be based in ASML HQ in the Netherlands and from there you will support our colleagues worldwide. ASML’s CS sector ensures that ASML’s customers are supported efficiently by providing knowledge/technical services to on-site personnel in countries such as USA, South Korea and Taiwan and undertaking specialist engineering work at customer sites. Within CS the Applications Engineering department supports the effective use of ASML machines in the customer’s production process.

As an Application Engineer, you will report directly to one of the CS Applications Engineering department group leaders.

Please note that this is a highly demanding yet challenging and rewarding job that involves continuous professional and personal development. If you meet the above requirements and consider yourself to have the right combination of technical, analytical and personal skills, apply now!

Other information

Please include CV and a customized cover letter for this role. We would like to hear from you what motivates you to be part of this team.