8 days ago - req14862

Sr. CS Manager - Intel Cluster

Customer support

Other job categories

In a nutshell

Location

Chandler - AZ, US

Team

Customer support

Experience

8+ years

Degree

Bachelor

Job Category

Other job categories

Introduction

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our main headquarters are located in Veldhoven, the Netherlands, and we also have 18 office locations around the United States- including main offices in Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA.

Job Mission

Ensure successful execution of Projects and operational objectives, in order to support the US Customer Support Organization and accomplish ASML business priorities and customer commitments.

The Customer Support Organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at the customer site and is responsible for the necessary transfer of know-how to the customer.Local Customer Support branches perform these tasks for the customers within a specific region.

ASML is a world leader in the manufacture of advanced technology systems for the semiconductor industry.ASML’s corporate headquarters is in Veldhoven, the Netherlands. Manufacturing sites and research and development facilities are located in Connecticut, California and the Netherlands. Technology development centers and training facilities are located in the United States, Japan, Korea, the Netherlands, and Taiwan. Additionally, ASML provides optimal service to its customers via over 50 sales and service organizations in 16 countries. Founded in the Netherlands in 1984, the company is publicly traded on Euronext Amsterdam and NASDAQ under the symbol ASML.

Job Description

As a member of the DUV CS Leadership team,responsibility includes driving KPI’s focused on system maintenance of ASML systems, adequate staffing levels, productivity, and safety. The Senior Manager is expected to drive retention of staff by promoting an environment focused on development, engagement, and motivation in line with the ASML Vision and values.

-Management: Instruct and support the activities and control the department actions. Set priorities, solve problems and ensure timely and correct execution to conform to planning.Spend up to 30% of your time coaching and developing your people.
-Project Execution: Engage resources to provide support for initiating, planning, and executing Projects for Customer Support in alignment with Sponsors and Corporate driven Projects. Work with ASML organizations to gather information and ensure project deliverables meets Customer Support requirements.
-Customer Support Operation: Mobilize resources to provide service for ASML processes and tooling such that the Customer Support Sites can deliver customer satisfaction. Improve communication and performance of the Customer Support organization. Work with ASML customer support organization to gather information and ensure service meets customer requirements.
-General: Improve communication with continental and international co-operation. Implement and improve policies, processes, procedures, data base management and administrative control within the region.
-Safety:Ensure all operations are performed in a safe environment and drive towards a culture of safety first.

The holder of this position reports to the Director of CS DUV/YS US.

Education

Position requires a BS degree in an engineering field, management or equivalent experience.

Experience

-10+ years of experience with a minimum of 5 years in Leadership positions.
-Experience managing a Customer Support organization and projects preferred.

Personal skills

-People Development skills-drives the development of people, coaches and gives feedback.
-Ability to inspire and motivate individuals and teams.
-Strong Communications skills- communicates clearly and convincingly.
-Excellent time management and delegation skills.
-Ability to prioritize and organize actions effectively and efficiently.
-Basic project management skills.
-Self-starter that shows high drive, creativity, ambition and accountability.
-Advanced analytic and problem solving skills, pays attention to detail and produces work that meets high quality standards.

Context of the position

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
-The employee is occasionally required to move around the campus.
-The employee may occasionally lift and/or move up to 20 pounds.
-May require travel dependent on company needs.
-Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
-Can work under deadlines.
-The environment generally is moderate in temperature and noise level.
-Must be able to read and interpret data, information, and documents.
-Can observe and respond to people and situations and interact with others encountered in the course of work.
-Can learn and apply new information or skills.

Other information

-Position requires up to 40% travel, and the willingness to work extended hours including nights, weekends, and holidays.
-Valid driver’s license and passport required.
-Ability to travel in US and internationally.

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with applicants who are immediately eligible to access controlled technology.

EOE AA M/F/Veteran/Disability