30+ days ago - req14961

Technical Support Engineer II

Customer support

Electrical engineering

In a nutshell

Location

Chandler - AZ, US

Team

Customer support

Experience

3-7 years

Degree

Bachelor

Job Category

Electrical engineering

Introduction

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our main headquarters are located in Veldhoven, the Netherlands, and we also have 18 office locations around the United States- including main offices in Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA.

Job Mission

The Customer Support Organization with offices in different regions is responsible for the installation, qualification, repair and maintenance of the ASML systems at the customer site and is responsible for the necessary transfer of know-how to the customer.

ASML is a world leader in the manufacture of advanced technology systems for the semiconductor industry.ASML’s corporate headquarters is in Veldhoven, the Netherlands. Manufacturing sites and research and development facilities are located in Connecticut, California and the Netherlands. Technology development centers and training facilities are located in the United States, Japan, Korea, the Netherlands, and Taiwan. Additionally, ASML provides optimal service to its customers via over 50 sales and service organizations in 16 countries. Founded in the Netherlands in 1984, the company is publicly traded on Euronext Amsterdam and NASDAQ under the symbol ASML.

Job Description

-Must take ownership for solving issues and ensures escalations take place. Takes proactive action for prevention or repeating error.
-Capable of resolving most issues without assistance and highly independent in a shift position. Ability to make decisions in the priority of problem solving.
-Work unsupervised, responsible for projects, equipment performance and prepare technical reports.
-Take initiative to increase skill and knowledge level within the team.
-Document knowledge systematically and in an accessible way.
-Demonstrated experience as a proactive team member within own functional area.
-Clear and effective communication skills required.

The Technical Support Engineer will work with the Fab team engineers and system owners to provide escalation support including action plans, best known methods and competency knowledge. The Technical Support Engineer will also work with non-local resources to solve escalated and structural issues, disseminate knowledge into the local team, provide project support per competency and take a proactive approach in machine health and availability. Your main responsibilities:

-Strong system knowledge of Twinscan, and NXT1950, NXT1960, and NXT1970.
-Diagnose and monitor escalated issues and determine root cause, escalate as necessary and provide action plans to fab engineers.
-Review complex action plans for quality and accuracy.
-Data analysis and define improvement and monitoring plans.
-Develop and implement best known methods on necessary topics.
-Execute difficult and uncommon repairs.
-Provide beta test, project and coordination support.
-Knowledge transfers to local site engineers and customer.
-Improve service mix and structural issue documentation including initiation, review and improvement rollout.

Working Conditions:
-Should expect to spend more than 50% of the time inside the clean room working with mechanical and electrical equipment.
-Job may require standing for long periods of time.
-Manager, supervisor and/or lead engineers set technical direction.
-Ability to travel up to 50% US and internationally, work flexible shifts including nights, weekends and holidays.
-Valid driver’s license and passport required.

Education

Position requires a BS degree in an Engineering field or equivalent experience.

Experience

-Knowledge of safety procedures required.
-Demonstrated experience using computer applications, including data statistical, word processing, spreadsheets and presentation software.
-Mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, and semiconductor manufacturing processes.
-Proficient in MS Office (MS Word, Excel, Power-Point).
-ASML Metrology experience preferred.

Personal skills

-Ability to complete assignments on time with attention to detail and high degree of accuracy.
-Ability to perform effectively in environments with frequently changing workload and competing demands.
-Work independently or as part of a team and follow through on assignments with minimal supervision.
-Work according to a strict set of procedures within the provided timelines.
-Ability to establish and maintain cooperative working relationships with co-workers and customer.

Context of the position

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
-The employee is occasionally required to move around the campus.
-The employee may occasionally lift and/or move up to 20 pounds.
-May require travel dependent on company needs.
-Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
-Can work under deadlines.
-The environment generally is moderate in temperature and noise level.
-Must be able to read and interpret data, information, and documents.
-Can observe and respond to people and situations and interact with others encountered in the course of work.
-Can learn and apply new information or skills.

Other information

EOE AA M/F/Veteran/Disability