30+ days ago - req15130

CS - Field Application Engineer - Hsinchu

Customer support

Other technical job categories

In a nutshell

Location

Hsinchu, Taiwan

Team

Customer support

Experience

3-7 years

Degree

Master

Job Category

Other technical job categories

Travel

10%

Introduction

Application engineer plays a unique role as technology enabler to support our customers continuously developlithography technology by introducing new function and providing customized solution

Job Mission

Application engineer supports ASML product in 3 phases:
•Business development: translate customer requirement into potential business development
•New product introduction: new platform insertion in customer R&D / Pilot Fab
•High volume manufacturing: sustain installed base machine for on product performance issues

Job Description

• Support new product business development include bridging D&E ideas and customer requirements/demands.
• Familiar with semiconductor litho-process, optical & metrology mechanism, able to do on product troubleshooting under time pressure
• Able to understand customer’s needs and clearly describe the issues that customer is facing to internal stakeholders
• Act as the owner of customer requests and follow through. (customer interfacing, data collection, 1st hand analysis, etc)
• Escalate/Communicate the issues to ASML experts in headquarter when needed without losing the ownership. Drive for progress and containment/solution
• Able work and coordinate across departments to ensure smooth troubleshooting process
• Able to present and report clearly during internal and external meetings.

Education

Master of Optical engineering, Materialscience, Mechanical engineering

Experience

3 - 5 years insemiconductor industry, optical engineering

Personal skills

•ExcellentEnglish presentation and communication skills to interface internal (businessdevelopment managers, project leaders, management) and external customers(mainly execution and mid to high management level).
•Troubleshootingskill, basic project management

Context of the position

This position isbased in Hsinchu, working together with leading edge semiconductor customer.To fulfill customer’s needs, Application engineer always looking forpotential improvement beyond current machine spec with supporting fromdifferent department (D&E/marketing/equipment engineering). Applicationengineer is creating value by integration of multiple professional area.

Other information

High qualitypeople are a key asset to our company. To recognize that, we offer highlycompetitive compensation and benefits packages to attract and retain the verybest people and let them share in the success that they build. Our rewardsphilosophy is to attract and retain specific professional knowledge andcompetencies within the company by offering a competitive package in localmarkets where ASML is active.