30+ days ago - req15235

CS - EUV Upgrade Group Leader - Tainan

Customer support

Other technical job categories

In a nutshell

Location

Tainan, Taiwan

Team

Customer support

Experience

8+ years

Degree

Bachelor

Job Category

Other technical job categories

Travel

40%

Introduction

Within ASML the Customer Support (CS) group is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations. One of the departments in this group is EUV Install& UpgradesDept. The organization prepares and executes complex install or upgrades activities on ASML EUV systems. In this role you are responsible for managing and motivating a team of field engineers, coordinators and generalists.

Job Mission

As EUV Upgrades Field Group Leader you are responsible for managing and motivating a team of field engineers, coordinators and generalists.
Next to the people management aspect of the role you will interface with EUV upgrrade staff, Upgrades Project Leaders in the field and Veldhoven. As a EUV Upgrades Field Group leader you will also have limited internal alignment with NPI, D&E and local CS field offices as well as external with customers while onsite.

Job Description

•The EUV Upgrades Field Group Leader will work with the EUV WW Upgrades staff and Project Leaders to plan and make all necessary preparations for the on-time execution of the upgrades.
•Set challenging and realistic targets and execute performance reviews for
EUV Upgrades Field engineers; coordinators and Generalists.
•Continuously coach and mentor your team to success, manage performance and develop talents.
•Prioritize and allocate team members to activities that matches individual profiles and development plans.
•Identify and justify budget claims and recruit the right team members.
•Continuous improvement on safety, quality, cycle time, efficiency and costs.
•Create and execute department strategy on how to improve company processes.

Education

Masters technical degree in Electrical Technology, Mechatronics, Mechanical Engineering, Physics, and Computer Science.

Experience

•At least 5 years’ relevant work experience as an Engineer or Supervisor an in a CS support department for high tech products. Photo-lithography, Electro-Mechanical, and Ultra Clean Vacuum.
•Engineers with at least 3 years of ASML micro-lithography system metrology experience with some supervisory and project coordination experience is preferred.

Personal skills

•Ability to motivate, drive, steer and convince others at all levels of the organization.
•Motivated, pro-active, self-driven and flexible.
•Highly stress-resistant.
•Keep a global overview of ongoing strategically important issues.
•Good team player who is committed to the success of ASML.
•Multitasker with the ability to work in different and difficult working environment.
•Good documentation skills.
•Good customer skills.
•Excellent communication skills towards different levels.
•Open for cultural differences.
•Good English language skills both verbal and written.

Context of the position

You will report to the EUV Install&Upgrade dept Manager.

Other information

Flexibility to travel to other countries including Taiwan, Korea, USA and Israel (up to 40%) if needed.