30+ days ago - req15419
MPS - Customer Support Engineer - Hsinchu
In a nutshell
• As 1st customer contact window to provide service.
- Be able to take 7x24 shift scheme to support contract customer sustaining.
- Clear understand request from customer, deliver information back for discussion then provide essential support to customer.
- Be able to interface with customer and maintain good relationship between ASML and customer.
• Service Lithography machine(high tech.)
- Lens swap
- Application advise
• Travel (Mainly in Asia, WW travel while needed)
- Support oversea projects while needed.
- Provide oversea customer service to while needed.
• Technical issue handling
- Issue update, escalate if needed. analysis, approach, provide solution and perform actions.
- Issue handover and routing.
[Handover problem or problem aspects to others (2nd / 3rd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports), ensure problem ownership is clear, ensure follow-up]
• Week end duty (on-site customer) to support contract activities, project or assignment while needed