19 days ago - req15438

Sr. Quality Manager China

Other corporate functions

Other job categories

In a nutshell

Location

Shanghai, China

Team

Other corporate functions

Experience

8+ years

Degree

Master

Job Category

Other job categories

Travel

50%

Sector information

The vision towards 2021 (“Make it Well”) of the sector Global Quality (GQ) is 3-fold:

1.Secure Customer Satisfaction on Quality by being guided by the voice of the customer, delivering the perfect machine, delivering on time, and delivering at the right cost of ownership.

2.Secure a Quality mindset for all employees by defining and embedding Quality Values.

3.Secure Continuous Improvement by learning from Quality Issues and by providing structural solutions.

Department information

In Global Quality, the Customer Focus (CF) department is responsible for bringing the voice of the customer to our head-quarter, and for securing the right follow-up. To enable this, the CF department consists of a network of Zone Quality Managers (ZQM’s) located near our key customers, and a Customer Quality Care team, in charge of following up on Customer Quality Notifications (Customer Complaints).

Position in the Organization

·Quality Manager China, located in Shanghai, China.

·Reports hierarchically to the Director GQ Customer Focus, operationally (dotted line) to the Sr. Director Field Operations China.

·Manages a team of 3 Zone Quality Managers in China

Job mission

·Ensure ASML continuous quality improvements match with Customer expectations

·Be the Quality Business partner to the China Customer Support and Sales organization.

Job Description

·Manage a team of 3 Zone Quality Managers in China, located in Shanghai, Beijing, and Wuhan, who each cover a range of China customers, in line with the account distribution in China (SMIC+, Huali+, YMTC+)

§Setup and maintain Customer Quality Dashboard:

·Align with Customer on Customer Quality Indicators (CQI’s)

·Secure buy-in from ASML Headquarters in case required

·Drive CQI performance to agreed targets

§Manage Customer Quality Notifications (MQI’s and FAR’s):

·Local intake & filtering

·Manage proper follow-up through GQ CF Customer Quality Care team

·Manage timely closure of CQN with customer

§Manage Customer audits

·Align with Customer on audit agenda

·Work with GQ Audit team on follow-up

§Assess and improve local processes

·Assist local management by proposing process improvements and participate in deployment of new and improved processes

·Assist local management by initiating, driving and tracking of improvements on the execution of critical processes

·Assist in driving resolution of structural quality issues within our corporate programs, e.g. DOA, DOI rates.

·Translate ASML Quality roadmap to China Quality roadmap

·Be the voice of the Customer on Quality towards ASML China organization and to ASML Headquarter.

·Be the Quality Ambassador for ASML China.

Educational Level

·Masters degree with extensive years of relevant experience

Experience

·Experience in the semiconductor business

·Experience in Professional Field Service Operations

·Experience in Quality managementsystems and methodologies within a high tech business to business environment

Personal Skills

·Strong customer oriented attitude and customer interfacing skills

·Able to analyze and draw conclusions from data or report information

·Strong communication and influencing skills

·Track record in process improvement/optimization

·Analytical thinking skills

·Leadership and change management skills

·Be able to act as a quality role model for embedding quality in our daily operations

·Team player, one team one goal