30+ days ago - req15875

CS - DUV/YS Upgrades Engineer - Taichung

Customer support

Mechanical engineering

In a nutshell


Tainan, Taiwan


Customer support


0-2 years



Job Category

Mechanical engineering




Within ASML the sector Customer Support is responsible for the maintenance and continuous improvement of ASML systems at customer locations. One of the departments in this sector is CSUpgrades , responsible for providing technical upgrade support to customers and service engineers within the Customer Support organization. The CS Upgrades engineer ensures zero-error repeat game-plan, upgrade preparations, HW execution and HW recoveries and Metro recovery.

Job Mission

The CS UpgradesEngineer reports to the Continental CS Upgrades Team Manager. He or she has internal interfaces with CS Field Upgrades, VHN CS PL & SES, D&E, Local CS Field Offices and external interfaces with customers (limited but possible).

Job Description

Toinstall major upgrade hardware and provide technical support for complex fieldupgrades to ensure zero error repeat and successful upgrades. To provide feedbackto improve upgrades cycle time and performance, embed zero error repeatconcept during upgrade preparations and executions, perform post upgrade recoveryand analysis.
Prepare and coordinate actions on ASML machines together with localengineers. Main focus on Major Field Upgrades. You are expected to have ageneralist knowledge of machines, which means that you have a broad view overthe different machine competencies.
Implementand supports on-site upgrade with approved game-plan and achieve successfulresults.
Troubleshootproblems and lead escalations related to upgrade hardware installation.
Performmetrology recovery until performance criteria is met.
Coordinate local, onsite competencies and project group on structural issuesduring upgrade hardware execution and recovery.
Maintain personal upgrade skill matrix and general CSE knowledge so that eachproblem can be handled from locally available in-depth product knowledge.
This position will require international or domestric travel (up to 80%) to the field officesworldwide for upgrades implementation and support, and self-developmenttraining in the factory or other site.
Perform knowledge transfers and on-the-job-training (OJT) to keep up to date withthe latest developments.
Candidatesare expected to support the CS Upgradesfor at least 2-3years upon trainingcompletion.


Technical University graduate in Electrical Technology, Mechatronics, Mechanical Engineering, Physics, and Computer Science.


Engineers with experience in a CS support department for high tech products. Photo-lithography, Electro-Mechanical, and Ultra Clean Vacuum.
Engineers with 2-3 years micro-lithography system metrology experience are preferred.
At least 2 years ASML Twinscan/NXT field service experience is required.

Personal skills

Flexibilityto travel in short notice and frequent domestic or international travel (upto 80%) if needed, with uninterrupted periods of 6 weeks in a row. You willbe working in a very dynamic and high pace environment.
Open for cultural differences and able to work with site of different cultureand WOW.
Motivated, pro-active, self-driven, and flexible.
Good technical skills, analytical skills, and hands-on skills.
Good coordination skills and communications skills.
Good documentation skills
Multi-task player and good ability to work under different workingenvironment pressures.
Good team player and committed to the success of ASML
Good customer skills.
Verbal and written language skills in English.

Other information

Equal Employment Opportunity Employer/MFDV