20 days ago - req15942

Field Application Engineer

Customer support

Other technical job categories

In a nutshell


Shanghai, China


Customer support


3-7 years



Job Category

Other technical job categories


Define problem for customer. Generate action plan and solution recommendation for customers.
Provide support to customers in resolving issues/problems to help them maximize the performance and use of ASML products. Document procedures and processes to aid customers in the use of ASML products.
Guide customers in tests to ensure that they are performed in an efficient manner. Conduct data analysis to ensure that the correct conclusions are drawn from test data and results reported to the customers and ASML.
Organize short and long term tests to obtain new information on new, advanced techniques/technology of interest to ASML and the customers.
Meet with customers and internal organization to maintain effective communication with commitment to keep all involved and affected parties informed of progress.
Prepare presentations to provide new customer support and assist sales in technical presentations.
Write reports, technical briefs or memos documenting activity to enhance the service capability, efficiency, and service development.
Be able to on-call / shift work in customer environment.

Master degree preferred in materials, optics, physics, electronics, engineering, or any related fields.
2~3 years working experience in semiconductor fab or related working experience for semiconductor equipment vendor; preferred working experience in lithographic process.
MATLAB knowledge is a plus.
Able to communicate with customer and able to read, write, fluently communicate in English
Can work under pressure (for instance, Averagely, 10% overtime work)
Good team worker