30+ days ago - req16080

CS - Technical Support Engineer (Metrology & Sensor) - Hsinchu

Customer support

Electrical engineering

In a nutshell

Location

Hsinchu, Taiwan

Team

Customer support

Experience

3-7 years

Degree

Master

Job Category

Electrical engineering

Travel

40%

Introduction

Contribute to responsible projects. Reacting as the leading role to ensure the new product or the project is deliverable and met with customer requirements. Co-work with Project Lead to define the gap needed for NPI product / platform roll-out. Behave as technical consultant to support business line and marketing when request raised up from customer. Initiate knowledge transfer program to deliver necessary skill and knowledge for field service team.

Job Mission

Be able to lead new platform knowledge to fab site CS team.

Job Description

- Be able to work on technical issues and relevant projects in ME(Metrology) and SE(Sensor) competency.
- Lead and execute the assigned project independently and deliver the required support for new platform / product rollout based on the expectation from internal/external customer.
- Communicate clearly about technical subjects with internal/external customers. Manage customer’s request and demand on those involved projects.
- Lead in technical escalations in terms of defining Deterministic, Future Looking Action Plan (DFLAP) , engage required resource from DnE or GSC with good escalation quality including clear description of issue background and trouble shooting history.
- Provide on-call or on-site support when necessary during escalation / new platform installation
- Keep up with relevant developments in own specialist field, teach others in own field of expertise.
- Lead in new platform information sharing and Best Known Methods (BKM) within local organization and peer groups.

Education

Master or Bachelor Degree in technical science (Physics, Mechatronics, Electronics, Chemistry, Process technology, Aerospace Engineering) or equivalent experience

Experience

Knowledge of ASML equipment on a specialized technical level is preferred (3 - 5 years).

Personal skills

- Excellent teamwork , strong ownership are mandatory.
- Strong logical thinking, problem solving skills, attention to details and a quality mindset.
- Manage complexity. Work on complex issues and troubleshoot with a good multitasking manner.

- Flexibility is highly appreciated, given the dynamic business environment in NPI project team.
- Good professional communication and presentation skills with all internal and external stakeholders.
- Customer Focus. Be able to ensure organization resources and support can meet the customer demand.

Context of the position

1.NXT2050/NXT1470 performance (uptime) and service costs (LHM/PCM) meet KD11 targets.
2. Leverage resource (internal and external stakeholders) to achieve NPI to HVM and BD activities. Prepare well and make it success

Other information

To be completed