30+ days ago - req16079

CS - Technical Support Engineer (Stage) - Hsinchu

Customer support

Mechanical engineering

In a nutshell

Location

Hsinchu, Taiwan

Team

Customer support

Experience

3-7 years

Degree

Master

Job Category

Mechanical engineering

Travel

40%

Introduction

Contribute to responsible projects. Reacting as the leading role to ensure the new product or the project is deliverable and met with customer requirements. Co-work with Project Lead to define the gap needed for NPI product / platform roll-out. Behave as technical consultant to support business line and marketing when request raised up from customer. Initiate knowledge transfer program to deliver necessary skill and knowledge for field service team.

Job Mission

Be able to lead new platform knowledge to fab site CS team.

Job Description

- Be capable to work on Wafer Stage / Reticle Stage relevantprojects and issues. Extra added bandwidth is expected to work on WaferHandler / Reticle Handler related subjects. Be able to solve technical issuein Positioning (Top + Bottom) competency
- Communicate clearly about technical subjects withinternal/external customers. Manage customer’s request and demand on thoseinvolved projects.
- Execute the assigned project independently and deliver therequired support for new platform / product rollout. The deliverable shouldmeet expectation from customer and business line.
- Lead in technical escalations. Look for corresponding resourcefor problem solving. Provide detail of issue background and explain thesupport needed from DnE or GSC with good escalation quality.

Education

Master or Bachelor Degree in technical science (Physics, Mechatronics, Electronics, Chemistry, Process technology, Aerospace Engineering) or equivalent experience

Experience

Knowledge of ASML equipment on a specialized technical level is preferred (3 - 5 years).

Personal skills

- Manage complexity. Work on complex issues and troubleshoot witha good multitasking manner.
- Drive results. Be able to guide new member to enhance theirtechnical knowledge.
- Customer Focus. Be able to ensure the organization resources andthe support is focused on meeting customer needs.
- Good professional communication and presentation skills withall internal and external stakeholders.
- Able to withstand high stress and work independently duringescalations.

Context of the position

1.NXT2050/NXT1470 performance (uptime) and service costs (LHM/PCM) meet KD11 targets.
2. Leverage resource (internal and external stakeholders) to achieve NPI to HVM and BD activities. Prepare well and make it success

Other information

To be completed