30+ days ago - req16048

Field Application Engineer

Customer support


In a nutshell


Shanghai - TCN, China


Customer support


3-7 years



Job Category



Support critical apps escalations from local and drive VHV 3rd line to deliver support on time
Coordinate and introduce ASML new products to the customer and show on-product benefits
Business development support to identify improvement potentials of ASML products to benefit our customer.
Engage with ASML D&E and customer R&D team to define the solution roadmap to drive semiconductor technology
Support as workstream owner in NTP project to define project plan with customer and execute
Document the structural issues or BKM and rollout to all sites
Be expert in 1 or more competence and help local team grow
Be able to on-call / shift work in customer environment.

PhD or master diploma in physics, optical science/engineering, chemical engineering, chemistry, electrical engineering, materials science or mathematics.
Minimum 3 years working experience in semiconductor fab or 5 years related working experience for semiconductor equipment vendor; minimum 2 years working experience in lithographic process.
Have direct experience with ASML DUV, EUV, and Apps products, able to describe the pros and cons of ASML products
Have semiconductor process knowledge
Strong presentation and communication skills to interface internal (BDM, project leaders, management) and external customers.
Flexible mindset to support various tasks within matrix organization (escalation, NPI, NTP project)
Awareness of ASML way of working to ensure help needed are addressed successfully and efficiently to the right people.
Can work under pressure ( for instance, Averagely, 10% overtime work)
Flexible to travel support customers in China