30+ days ago - req16151

China Technical Suppport Competency Engineer

Customer support

Mechatronics

In a nutshell

Location

Shanghai, China

Team

Customer support

Experience

3-7 years

Degree

Bachelor

Job Category

Mechatronics

Introduction

The Customer Support Organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at customer’s site and is responsible for the necessary transfer of knowhow to the customer. Local sited Customer Support branches perform these tasks for the customers within the specific region.
Central Technical Support Organization is responsible for providing higher level technical analysis and solution to the escalated issues from Local sited CS branches over the country.
Provide technical support to internal and external customers by solving escalated structural machine problems and providing information to ensure the optimum machine performance criteria are met in the field.

Job Description
•Responsible for all Metrology related issues that escalated from all site teams over the country
•Develops and implements solutions to technical structural problems escalated from local sited CS team or by customers.
•Generate plans, which include actions/experimentation and testing plans to guide the internal/external customers in resolving machine and or process issues.
•Performs data analysis of systems to resolve problems and/or to structurally improve system performance.
•Provide on-site support when needed, for structural issue technical explanation or hands-on actions.
•Escalates problems to VHN CS DUV competency engineering or Global Support Centre in case of necessary.
•Conducts training and/or knowledge-transfer for local sited service engineers and customers as required.
•Provides feedback to factory highlighting defects in machines.
•Provides support to applications and technical sales personnel as required.
•Ensure proper written and oral communications occur with all affected parties. Prepare and make presentations as required.

Job Requirement
•Requires science/engineering degree or equivalent experience.
•Requires >2yrs equipment support experience as generalist in system maintenance and diagnostic
•Requires excellent knowledge of machine overview and operation interactions between subsystems
•Preference will be given to experience in the semiconductor industry and/or lithography equipment or process
•Effective interpersonal skills and the ability to direct activities of others to accomplish goals.
•Ability to draw conclusions from written or computer generated reports, ability to analyze data or report information, conduct research, search for solutions to problems, and create methodologies to reach objectives.
•Flexible attitude with respect to off hour support, travel and overtime.