30+ days ago - req16211

Technical Documentation Specialist

Customer support

Other technical job categories

In a nutshell

Location

San Diego - CA, US

Team

Customer support

Experience

3-7 years

Degree

Bachelor

Job Category

Other technical job categories

Introduction

ASML is one of the world’s leading manufacturers of lithography systems that help enable Moore’s Law and the creation of increasingly powerful and capable electronic devices. Our San Diego-based light source division, Cymer, is renowned for developing both deep ultraviolet (DUV) lithography light sources and next generation extreme ultraviolet (EUV) light sources.As the world’s leading semiconductor equipment manufacturer, ASML enables chipmakers to produce cheaper, speedier chips – and to produce them faster – thereby enabling all the technology you use today. The systems we produce integrate several large and sophisticated machines, themselves each a feat of engineering innovation, precision, and speed.

We are a multinational company with over 70 locations in 16 countries, headquartered in Veldhoven, the Netherlands. We have 18 office locations around the United States including main offices in Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA (EUV laser source creation).

In the Cymer Light Source (CLS) division in San Diego, we design and manufacture Deep Ultraviolet (DUV) lasers, used directly in the chipmaking process. Far from a basic “consumer” laser, these machines are complex, powerful, and flexible. The lasers we make require: durable and high-speed precise motion-controlled optics to maintain wavelength to femtometer accuracy under high laser powers; advanced materials to endure the harsh Fluorine-rich environments and high powers; clever mechanical designs to allow high performance and fit all the parts within a confined space, but still allow easy manufacturing and servicing.

If you have a passion for technology and innovation you’ll want to check us out. Be a part of progress.

One Company, One Goal, Limitless Innovation. It's our people that make the difference.

Job Mission

We are expanding our team and looking to add a savvy Technical Documentation Specialist with a passion for deliveringhigh quality product documentation for the installation and service of semiconductor manufacturing equipment. This involves publishing and administrative tasks. At Cymer, we look for talented technical publishing experts who have the desire to create and inspire change in a growing organization. If you have a desire to be part of a thriving fast paced company that offers challenge, encourages creativity and innovation, we want you to consider Cymer. In this role you will:

  • Administer our Field Portal and Content Management System to support departmental and Field Service Support Operations.
  • Site administration and development in the SharePoint environment.
  • Plan, develop and write documentation sets.Task oriented information using DITA.

Job Description

  • Authoring documentation utilizing standard authoring tools
  • Convert a document to a different format (FrameMaker to MS Word, MS Word to XML).
  • Plan, develop, organize, write and edit operational procedures and manuals
  • Produce electronic documentation
  • Analyze documents to maintain continuity of style of content
  • Processing field feedback and implementing changes in existing documentation
  • Conduct technical reviews and validate technical documentation
  • Write technical documentation with consideration for ESL
  • Edit technical documentation using simplified English
  • Converts input from an Engineer and/or development documentation into a simplified document for the target audience
  • Participate in technical documentation development and project meetings
  • Understand the process of publishing from DITA CCMS into Field Portal
  • Install, update, and configure publication connector using DITA OT
  • Investigate and resolve problems when DITA content fails to publish correctly
  • Investigate and resolve content that does not appear as expected in Portal
  • Gather and report on portal analytics
  • Create and modify user input and workflow forms within SharePoint
  • Administer SharePoint: content, permissions and structure

Education

  • Bachelor’s degree required in related field, or equivalent work experience with some technical training in computer software and technical writing.

Experience

  • 5 – 7 years of relevant, work related experience is required.
  • Expertise in Microsoft Word, Excel, and SharePoint.
  • Working knowledge of xMetal or Oxygen, FrameMaker is a plus.
  • Can maintain archives (single copy, version control)
  • Working knowledge of content management systems. Tridion Docs preferred.
  • Working knowledge of DITA CCMS and DITA OT.
  • Experience with documentation data collection, processing source documentation, preferred.
  • Ability to read and interpret graphs, schematics and other technical drawings, preferred.
  • Work with limited supervision to deliver high rate of change and large volume of work in a fast paced environment
  • Must be knowledgeable of and have user experience with Configuration Management Systems.
  • Must have excellent organizational, meeting, and multi-tasking skills, as well as excellent interpersonal and facilitation skills.
  • Must exhibit strong attention to detail, sound judgment, and ability to work under time pressure.
  • Must possess an understanding of documentation standards and assist in defining Business Process document structures.
  • Must be knowledgeable in defining business system documentation requirements.
  • Must exhibit excellent team skills, as both leader and participant.
  • Must exhibit good analytical and problem solving skills.
  • Must understand be able to identify typical requirements of the various organizational functions (i.e. Manufacturing, Field Service, Purchasing, and Marketing) for new product design as well as production products.
  • Must possess a thorough understanding of documentation standards, product structures (BOM’s).
  • Must have strong skills/experience in new product development and new product introduction process.
  • Ability to translate, statistically analyze data, and effectively report problems through written and/or graphical formats.
  • Excellent customer service skills, with an understanding of customer relationship building.
  • Excellent written and verbal communication skills.
  • Ability to use MS Word, Excel, PowerPoint, and electronic e-mail systems.

Other information

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
  • The employee is occasionally required to move around the campus.
  • The employee may occasionally lift and/or move up to 50 pounds.
  • May require travel dependent on business needs.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Can work under deadlines.
  • The environment generally is moderate in temperature and noise level.
  • Must be able to read and interpret data, information, and documents.
  • Can observe and respond to people and situations and interact with others encountered in the course of work.
  • Can learn and apply new information or skills.
  • Responsibilities include periodic travel to regional and overseas sites for product technical support and special support projects.
  • Work may include onsite technical support involving heavy lifting of equipment & modules.
  • Position will require technical work activity in a clean-room production environment and/or laboratory setting.
  • The environment generally is moderate in temperature and noise level.
  • Occasionally may be exposed to loud noise bursts and may be exposed to toxic gases (fluorine).
  • Must be able to work in small, confined spaces.

We offer competitive salaries and benefits including medical, dental, vision, 401(K), and FSAs.

We are committed to leveraging the diverse backgrounds, perspectives, and experiences of our workforce to create opportunities for our people and the business.

EOE AA M/F/Veteran/Disability