22 days ago - req16764

CS - Knowledge Management Project Lead - Hsinchu

Customer support

Other job categories

In a nutshell


Hsinchu, Taiwan


Customer support


3-7 years



Job Category

Other job categories




As a KMPL is responsible for promoting engineers skill proficiency to support daily service activities. The major capability you needed are project driving skill, multiple communication skill and leadership skill.

Job Mission

EUV Knowledge Management Project Leader (KMPL) is responsible for preparing sites and engineers skill readiness of EUV products to ensure site self-sufficient for the field maintenance service.
The major job is to identify knowledge/skill gaps among sites/individuals and follow up with project methodology to execution, monitoring and tracking until it meets end goal.
As a KMPL, you will be the single point of contact between field operation and WW EUV training department to centrally coordinate field's needs and communication with VHV/CSD.

Job Description

Youwill provide support to your internal and external customer through planningactivities to improve sites/individuals’ capability, and provide follow-up onthe deployment activities.
- Identifyknowledge gap and create proposal to close the gap.
- Identifytraining gap and create proposal to close the gap.
- Identifyskill gap and create proposal to close the gap.
- CoordinateEUV training forecast to secure required slots toward training department.
- Coordinatecustomer training request and lead to local execution.
- Define/Rollout skillset for new platform (NPI) with learning solution.
- Supportfield operation request for current platform with learning solution.
* Site self-sufficientand improvement.
* Engineers’self-assessment (SMT 3.0) and improvement.
* KT’sarrangement.
* Trainingfeedbacks and training quality improvement.


Bachelor degree and/or above in engineering administration (electrical, mechanical, physics, etc.)


3 years’ experience in project management and continuous improvement processes.
Preferably >3 years, (ASML experience or project experience).
Preferably Photo-lithography.

Personal skills

Good coordination, interpersonal and communication skills in English.
Good verbal and written language skills in English.
Good team player and wider angle of view.
Self-motivated and flexibility.
Critical thinking and business acumen.

Context of the position

Bring more methodology/process to close gap.
Bring skillset per role and drive for proficiency.
Bring results by regular reporting.

Other information

Open for cultural differences.
Multitasker with priority.
Committed to the success of ASML.