30+ days ago - req16874

Manager CS Applications US

Customer support

Other technical job categories

In a nutshell

Location

Hillsboro - OR, US

Team

Customer support

Experience

8+ years

Degree

Master

Job Category

Other technical job categories

Travel

30%

Introduction

ASML US, including its affiliates and subsidiaries, bring together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

Are you a highly qualified manager in semiconductor lithography or metrology process technology wanting to enhance customer satisfaction, develop highly skilled technical engineers, and demonstrate and influence the value of new products development? This job enables you to enhance your career within ASML.

The holder of this position will be based in ASML Hillsboro (OR, USA), reporting directly to the Director US Applications, together with 2 peer US Application Managers based in Boise and Austin.

Job Mission

Applications Engineering – Creating Tomorrow’s Value: We pro-actively enable business development and drive customer adoption of a tailored portfolio of sustainable ASML solutions by applying our industry product and process knowledge in a collaborative learning environment. Our customers are moving further in holistic lithography, increasing the footprint for application scanner, metrology, and control solutions in Intel’s development and high volume manufacturing. This role is critical to bringing all the stakeholders together at ASML & Intel and driving the applications future for the US-Intel cluster. This is a position that will require strong ownership, care for quality, a strong customer intimacy and communication, and the ability to bring different segments together at ASML to drive the YieldStar roadmap at Intel.

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with applicants who are immediately eligible to access controlled technology.

Job Description

As Apps Manger, you will set the direction for the applications team, and in close collaboration with the business lines and account teams you translate the commercial strategies into operational execution for your teams and group leads, and ensure excellence in that execution. Thru your teams, you creating tomorrow’s value through new product introductions, ensuring delivery and validation of application and customer specific requirements for ASML’s new products. As a highly skilled communicator, you’ll be one of the key interfaces towards customer and headquarters, being able to oversee multiple competences, supporting customer’s node transition from research into volume sustaining support. You operate in the Customer Support segment, and collaborate with applications peers in the region and across the globe to develop and implement best practices with your teams, as well as with equipment peers on site to establish a OneTeam approach on the site. Talent development is high on your agenda, and you are able to guide and coach engineers and group leads into accelerated careers.

The job includes working together with various levels of internal ASML experts, such as Product Development

  • Managers, System Engineers and Projects Leads in Veldhoven, as well as Application Managers, Project Leads, Equipment Engineers, and Account Teams in the field.
  • Lead the Hillsboro / Chandler / Rio Rancho Applications Team (38 FTE) and execute account on-product applications strategy into operations (>250 mEuro Apps product config).
  • Leading local CS Applications organization by establishing strategic relations with our customers.
  • Coach and manage internal talents, group leads and project leads to accelerate their growth and execute succession planning.
  • Supports organization to set and achieve customer agreements.
  • Run performance improvement projects to increase business impact in cooperation with customers and translating the results into improvement specifications for ASML’s development department.
  • Contribute your knowledge of customer technology requirements to new development projects.
  • Define improved ways of working, and lead and drive towards solutions for structural issues.
  • Identify potential for revenue generation and promote/evaluate ASML solutions at the customer.
  • Drive implementation of the CS Applications Engineering community’s vision, mission & departmental initiatives.
  • Travel regionally and internationally (up to 30%).

Education

MSc or PhD in Physics, Electrical Engineering, Chemistry, Mechanics, Mathematics or a similar engineering degree, or equivalent experience.

Experience

  • 8+ years’ experience in an IC manufacturing environment with a strong emphasis and technical background on lithography and/or on-product metrology, of which a minimum of 3 years in leadership positions.
  • Experience in a commercial environment, university research group or research institute working on semiconductor manufacturing technology, preferably with experience in supporting readiness of a next technology node for high volume manufacturing.
  • Experience in customer contact / customer service role.
  • Experience in coaching and developing technical experts and group leads to achieve results and customer intimacy.
  • Proven track record in setup and management of multiple projects on both detailed technical and high level abstraction level and put in place the methods required to bring them to successful results.
  • Excellent written and spoken English language skills.
  • Must be able to read and interpret data, information, and documents.

Personal skills

Our employees are curious, driven, open to new ways of thinking and creative problem solvers. As an Apps Manager you are strongly demonstrating the 3 core cultural values to drive your own and ASMLs success: Challenge, Collaborate, Care.

  • Strong organizational, communication, leadership and interpersonal skills.
  • Detailed oriented individual with strong critical thinking, problem solving and follow-up skills.
  • Motivated, pro-active, self-driven, and flexible, adopting well in an ever-changing environment.
  • Strong leadership in shape and drive operational improvements.
  • Drive to develop and operationalize an aligned vision into results.
  • Strong focus on customer intimacy (Voice of Customer) and ability to manage customer and internal stakeholders.
  • Ability to clearly communicate your tailor-made message to various audiences in spoken & written English.
  • Passion and care for people and talent development.
  • Empower team members by respecting and valuing them, sharing relevant information via open dialogue.
  • Ability to initiate, organize, drive, and influence based on inspiration, motivation and expertise.
  • Excellent investigative and analytical skills to deliver timely, high-quality solutions.
  • Can observe and respond to people and situations and interact with others encountered in the course of work.
  • Can learn and apply new information or skills.
  • Must be able to read and interpret data, information, and documents.
  • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
  • Ability to complete assignments with attention to detail and high degree of accuracy.
  • Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
  • Result driven-demonstrate ownership and accountability.
  • Identifies bottlenecks and drives improvements.
  • Work independently or as part of a team and follow through on assignments with minimal supervision.
  • Demonstrate open, clear, concise and professional communication.
  • Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
  • Work according to a strict set of procedures within the provided timelines.

Other information

Role within Office
Responsibilities:

  • Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
  • Occasionally lift and/or move up to 20 pounds.
  • May require travel dependent on business needs.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

EOE AA M/F/Veteran/Disability

Internal Reference: #LI-KG1