30+ days ago - req16876

Technical Application Manager SAP

IT

Computer science & software engineering

In a nutshell

Location

Veldhoven, Netherlands

Team

IT

Experience

8+ years

Degree

Master

Job Category

Computer science & software engineering

Travel

No

Introduction

To ensure a robust, reliable and available technical application landscape, based upon technology components as listed in the ASML catalog. Assuring the serviceability and maintainability of the owned system landscape, and shaping the processes to support those objectives.

Job Mission

The Technical Application Manager/Architect (TAM) is a key-role in the IT application services organization and acts on mainly tactical as well strategical level. The TAM owns the technical application landscape and drives the optimization and standardization by designing the landscape, using ASML’s infrastructure building blocks and adhering to ASML’s security policies. The TAM works closely with internal and external service providers to realize these goals and achieving operational excellence. This also includes ensuring that the infrastructural roadmap is developed in a sustainable and integral manner.

Job Description

-Requirements and Design
- Identify and define technical application requirements and it’s ecosystem(s), including
- Disaster Recovery and Backup configuration of application / application data
- Fit for operations and serviceability
- Act as the linking pin between service providers and the IT Competence Centers / Application teams and advice in delivering projects and changes
- Draft, review and own high level technical design documents with optimal use of standard technology (catalog) components
- Design application integrations/interfaces and identify data streams (e.g. firewall rules)
- Ensure secure access to environments (end users and application management)
-Delivery
- Organize the delivery of the required solutions by
- Engage with external infrastructure service providers and internal infrastructure experts
- Ordering of (new/changed) infrastructure services and standard technology components through standard catalog
-Maintain and Control
- Define and supervise technical application life-cycle roadmap and plan
- Architectural mapping of application components during application life cycle to infrastructure
- Optimizing life-cycles of individual applications and infrastructure components (whilst minimizing business impact)
- Control the technical application landscape by supervising (operations done by Service Providers):
- The installation, upgrade and maintenance of applications and its infrastructure
- Monitoring (end to end) and reporting (technical) of application performance, availability and capacity
- Problem management
- Application landscape security level (patching, security groups, firewall rules, SW security/vulnerabilities, hotfixes, etc.)
- Correct registration of application landscape components and their relationships within the CMDB
- Participate as 3rd level subject matter expert to identify and solve (high prio) incidents on application landscape (cross team) and advice on actions to be taken.
-Improvement
- Measure and improve the process maturity for (technical) application support
- Work closely with service providers and architects on designs of new technologies and capabilities, with focus on simplicity
- Detect critical deficiencies and recommend solutions for improvement
- Measure and improve the process maturity of (technical) application support for the internal as well Service Provider organization
-Quality, Risk & Compliance
- Manage delivery of application landscape components according to agreed specifications and quality criteria.
- Ensure compliance with applicable architectural guidelines as well as IT policies (eg security)
- Ensure and prove proper disaster recovery configuration, including IT Continuity test (ensuring end-to-end application back-up consistency)

Education


Bachelor or Master degree

Experience

- Senior Technical SAP expertise having broad experience with SAP solutions (eg ECC, BW/BO, EWM, ME, Ariba, etc.), including:
- SAP security
- Basic functional SAP skills (eg ECC, BW, SCM etc.)
- Extensive experience in SAP architecture in a complex SAP landscape, including:
- SAP cloud
- SAP monitoring
- Integrations
- HANA
- S/4 HANA
- Demonstrable experience in managing External Service Provider on Technical Application Management
- Experience in SAP license management is a pre

Personal skills

- Strategic thinking
- Creative and Innovative
- Excellent communication skills
- Proficiency in the English language
- Shows initiative
- Problem-solving attitude
- Result driven
- Stays focused, maintains personal effectiveness
- Immune to stress
- Customer focus and customer facing skills
- Open to change
- Planning and organizing

Context of the position

ASML O&I Application Services designs, implements and maintains flexible and easy-to-use information systems that enable seamless collaboration and provide reliable, secure access to and availability of business critical information for ASML’s employees, customers, and suppliers.
Relationships Connect, collaborate and communicate with:
- Infra delivery organization
- Application teams
- Delivery Managers
- Service Providers
- Architects
- Security Officers
- Competence Centers, business and IT stakeholders
Dimensions - Complexity of owned landscape and the assigned business domain(s)
- Level of expertise and ownership of owned landscape domain(s)
- Complexity of involved (IT) organization
- Level of involvement/ownership with Service Providers