30+ days ago - req17087

Logistic Analyst

Logistics & supply chain management

Logistics & supply chain management

In a nutshell


Shanghai, China


Logistics & supply chain management


3-7 years



Job Category

Logistics & supply chain management

Job Mission

Leads and manages regional customer accounts for quotations, sales order acceptance, service parts shipments and RMA’s returns that meet the strategic, competitive, and internal needs of the company. Interacts with customers prior to and/or after sale.Coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.Positively affects the relationship between the company and a customer, from a financial and product standpoint. Serves as liaison between sales and operations teams to coordinate product availability.Champions customer issues to cross-functional departments including Planning, Tech Support, Manufacturing, and Finance.

Job Description

Processescustomer RMA returns in Oracle, assignment, tracking, reporting andmaintenance.
Assists withprocessing orders in Oracle for all service part type transactions;revenue, warranty, replenishment, contract, consignment, and returns.
Performson-line order entry on 3PL warehousing Website for part shipments.
Manageslabor billing for region, including monthly reconciliation and reporting.
Communicatesdaily via phone or email to Customers, Field Service Engineers, Acct.Mgr’s, and 3PL.
Developsappropriate controls and performance measures to assist in theaccomplishment of team’s objectives.
SupportsField Service Engineers and Account Managers for equipment linedowns.Expedites and resolvesproblems.
UnderstandsCustomer contracts, Service Agreements, and commitments required.
Preparesquotations and tracks service part orders from shipment to fulfillment.
Performsmetrics reporting of regional activity.
Resolvesinvoice issues with Finance.
Investigates and analyzes issues and prepares recommendations forpolicy/process action.
Workscross-functionally with Regional Logistics, Tech Support, Manufacturing,Spares Planning, Shipping and Global Trade Solutions to resolve logisticsissues associated with demand, quality or delivery.
Executes allocation decisionsregarding critical tools, service parts, and upgrade deliveries to bestmeet service requirements, revenue goals, and regional stocking needs.
Assists in developing globalperformance metrics, reporting tools to enhance department efficiency aswell as creation of ad-hoc analysis, reporting.
Assists with analyzing inventoryusage/business needs and reviews recommendations to optimize sparesinventory.
Performsother duties as assigned.


Education in Business, ProductionOperations Management or Supply Chain Management preferred.


Minimum of two (2) years relatedexperience in warehousing, logistics, manufacturing or distribution andcustomer service.

ORACLE and Business Objectsexperience is preferred.

APICS certification/coursework isa plus.

Excellentwritten and verbal communication skills.
Abilityto translate, statistically analyze data, and effectively report problemsthrough written and/or graphical formats.
Excellentcustomer service skills, with an advanced understanding of customerrelationship building.
Abilityto use MS Word, Excel, PowerPoint, and electronic e-mail systems.
Requires working knowledge of inventory planning.
Can apply basic principles, techniques, and methods in managinginventory.
Ability tocalculate figures and amounts such as discounts, interest, proportions,percentages.
Requiresability to evaluate indented BOM structures.
Requiresexcellent customer service, negotiation and follow-up skills.
Must be ableto handle multiple tasks in a fast paced working environment.
Knowledge offreight, transportation and logistics industry preferred.
Ability towork independently on job functions and departmental tasks.