10 days ago - req17433

Customer Supply Chain Specialist

Logistics & supply chain management

Logistics & supply chain management

In a nutshell


Manassas - VA, US


Logistics & supply chain management


0-2 years



Job Category

Logistics & supply chain management


ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our main headquarters are located in Veldhoven, the Netherlands, and we also have 18 office locations around the United States- including main offices in Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA.

Job Mission

To provide a high level of customer satisfaction in delivering the best customer service each time, through accountability, dedication and responsiveness, while ensuring company goals are being satisfied in regards to lean management. Customer Supply Chain is responsible for all customer supply chain activities (machines deliveries, upgrades at customer sites, spare parts management), inbound and outbound flows to and from the factories.Strong interfaces with other supply chain departments, ASML Factories, Central Planning, Field offices, Account Team and Customer Service departments will be required.

A challenging position for academic professionals with experience in supply chain management. Are you a talented supply chain professional looking for the next challenge? Do you get energy from solving problems and finding solutions when the stakes are high? Can you execute diligently while thinking smartly on how the process can be improved? Do you want to have a core planner position in a fast changing and demanding environment to secure material availability against agreed costs at customer site?If this is the case – please reach out so that we can meet and further discuss this opportunity.

ASML is a world leader in the manufacture of advanced technology systems for the semiconductor industry.ASML’s corporate headquarters is in Veldhoven, the Netherlands. Manufacturing sites and research and development facilities are located in Connecticut, California and the Netherlands. Technology development centers and training facilities are located in the United States, Japan, Korea, the Netherlands, and Taiwan. Additionally, ASML provides optimal service to its customers via over 50 sales and service organizations in 16 countries. Founded in the Netherlands in 1984, the company is publicly traded on Euronext Amsterdam and NASDAQ under the symbol ASML.

Job Description

Manage assigned customer(s) supply chain operations within the United States.Responsible in managing assigned site(s) performance, day-to-day operations, while building up relationships with internal stakeholders and external customers and meet/ align on internal stakeholders and external customers’ expectations.

Responsibilities related to:

  • Performance Management:
    • Responsible for assigned site supply chain performance, to include:
    • Service contract commitments/targets are met.
    • On time in full (OTIF) for all needed materials related to upgrades/installs/relocations to meet agreed plan.
    • Maintain/improve cooperation between local, regional and central supply chain teams for optimal execution.
    • Secure relevant performance reporting to stakeholders.
  • Demand, Planning and Analysis:
    • Responsible for inputting correct demand into the system.
    • Key contact to the Regional Planning team, FMA & Service management organizations, to ensure the right planning and material availability, including critical material management.
    • Monitor critical materials and ensure effective site coverage.
  • Customer Intimacy:
    • Manage and improve both internal and external customer relationships, communication and performances on a day-to-day basis. Meet with and provide reports while supportingcontinuous improvements.
  • Cost Management:
    • Assist in support of site P&L.
    • Deliver on assigned cost targets.
    • Support Cost reductions programs.
  • Process and Development:
    • Personal development towards job requirements.
    • Drive process standardization and efficiencies via LEAN.


  • Minimum Bachelor degree in Business Engineering or Supply Chain, or equivalent experience.
  • Master degree preferable.


  • 2-5 years of relevant field experience in a complex customer oriented (logistics) environment.
  • Knowledge of business complexity, supply chain and/or relevant industry.
  • Experience in implementing of new processes across the supply chain against agreed costs.
  • In-depth knowledge in SAP or similar ERP system.
  • Competencies in Microsoft Excel and PowerPoint.
  • Knowledge of ASML supply chain procedures is preferred.

Personal skills

  • Analytical and able to organize and prioritize workload(should be in personal skills)
  • Leadership skills, drive for results, ability to perform under high pressure and timelines.
  • Excellent social and communication (both written and verbal) skills.
  • Service minded and customer dedicated.
  • Strong data analysis and problem solving abilities.
  • Result oriented Team player with a convincing pro-active attitude, “can do” mentality, flexible and highly committed.
  • Remain flexible in providing after hours support, as needed.

Context of the position

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
  • The employee is occasionally required to move around the campus.
  • The employee may occasionally lift and/or move up to 20 pounds.
  • May require travel dependent on company needs.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Can work under deadlines.
  • The environment generally is moderate in temperature and noise level.
  • Must be able to read and interpret data, information, and documents.
  • Can observe and respond to people and situations and interact with others encountered in the course of work.
  • Can learn and apply new information or skills.

Other information

ASML has an industry-leading supply-chain management (SCM) organization, responsible for ensuring material availability to ASML’s factories and customers. Our DNA contains customer focus, concurrent engineering, virtual integration plus the ability to thrive in a volatile market, accelerate the supply chain and deliver creative solutions. SCM plans up to four years ahead while customer requirements and system bill of materials can change at any time. Any break in material availability can have an unacceptable impact for our customers. So SCM must proactively identify and solve potential issues by working closely with our technical departments and customers, and actively managing an extensive supplier base.

EOE AA M/F/Veteran/Disability