30+ days ago - req17412

Field Application Engineer

Customer support

Other technical job categories

In a nutshell

Location

Shanghai, China

Team

Customer support

Experience

3-7 years

Degree

Master

Job Category

Other technical job categories

Introduction

Job Mission:
ASML-Brion computational lithography products support at customer site located in China Shanghai.
Provide onsite product application support to customer engineering teams. Develop strong technical relationship with direct customer interface. Manage product engagement with regular customer review meetings and bringing critical customer requirements to Brion. The ideal candidate will have excellent communications skills with passion for problem solving. Day-to-day activities includes front-line support at customer site with face-to-face interface as well as email and phone communications, characterizing issues reported, and providing timely solutions.
Job Description:
1st line customer support role: liaise between Product Engineer Group and customer on recipe development
Product support: focus on product recipe debugging for advanced nodes, Drive, monitor of on-going customer engagements
Customer response: coordinate and drive technical responses to customer
Project ownership: define technical specs and timeline with customer; Product Engineering Group, drafting Statement of Work, establish regular review meetings
Bringing technical requirements or technical issues to members of Product Engineering Group and/or R&D team
Working with our JIRA tracking system, and managing open customer cases
Conducting onsite basic training or coordinating requested training for our customer
Weekly reporting/tracking of customer engagement status
Travel: some travel required within China
Qualifications:
Master degree in Physical Sciences, Optics, Electrical Engineering, Chemical Engineering, Materials Science, Mathematics etc.
Solid knowledge of OPC tools and lithography
Strong analytical and problem solving skills
Strong communication, plan & organization, collaboration and people/project leadership skills
Strong interpersonal skills and ability to work effectively with different cultures
Fluent English speaking & writing skills
Prefer candidate have background in mask data preparation, physical design, RET, OPC, lithography and other wafer processing steps