10 days ago - req17434

Field Application Engineer

Customer support

Other technical job categories

In a nutshell

Location

Hillsboro - OR, US

Team

Customer support

Experience

3-7 years

Degree

Master

Job Category

Other technical job categories

Introduction

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our main headquarters are located in Veldhoven, the Netherlands, and we also have 18 office locations around the United States- including main offices in Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA.

Job Mission

Applications Engineering – Creating Tomorrow’s Value: We pro-actively enable business development and drive customer adoption of a tailored portfolio of sustainable ASML solutions by applying our industry product and process knowledge in a collaborative learning environment.

You are responsible for providing solutions to lithography applications problems related to the optimization of the ASML scanner and its applications performance enhancement options. You will use personally accumulated knowledge supported by a worldwide applications & ASML headquarters’ network, combined with analytical skills to analyze and identify opportunities for ASML scanner optimizations towards improving customer’s on-product performance. Driven by a determination to never give up, you’ll troubleshoot lithography issues potentially related to ASMLs product portfolio. You will do this in close collaboration with the customer, and often connected to the introduction of a new technology node for high volume manufacturing. Your scope includes enabling Scanner platform, troubleshooting platform structural gaps. Your proposals for application product improvement can cover a wide variety of solutions concerning scanner set-up and usage.

You are expected to grow into a role where you can represent ASML as a technical expert in the field and get recognition of this by the customer. Since you will be working intimately with customers and sensitive customer data, a high level of integrity is required for securing confidentiality, while at the same time being able to translate customer issues into problem statements for ASML.

ASML is a world leader in the manufacture of advanced technology systems for the semiconductor industry.ASML’s corporate headquarters is in Veldhoven, the Netherlands. Manufacturing sites and research and development facilities are located in Connecticut, California and the Netherlands. Technology development centers and training facilities are located in the United States, Japan, Korea, the Netherlands, and Taiwan. Additionally, ASML provides optimal service to its customers via over 50 sales and service organizations in 16 countries. Founded in the Netherlands in 1984, the company is publicly traded on Euronext Amsterdam and NASDAQ under the symbol ASML.

Job Description

  • Key expert in application team to support customer in semiconductor industry with deep understanding of process knowledge.
  • Leading critical escalation and be able to manage customer expectation and drive factory to deliver timely support.
  • Define and drive customer requirements for existing or evaluation products based on technical intimacy with the customer.
  • Be familiar with advanced technique of lithography and distribute the knowledge within apps team.
  • Engage with ASML D&E and customer R&D team to define the solution roadmap.
  • Engage with each BL on business development and identify improvement potentials of ASML products and benefit our customers.
  • Adopt creative approach when facing challenge, be enthusiasm to explore the unknown area in new technology.
  • Drive implementation of CS Apps community’s vision and mission.
  • Be an expert in 2 or more application engineer competencies.
  • Be able to work and coordinate across departments to ensure smooth troubleshooting process.

Education

MS or PhD in Physics, Optics, Electronics, Micro-electronics, Mechanical Engineering, Material Science Engineering, Chemical Engineering or IC manufacturing or equivalent experience.

Experience

  • 2+ years of direct Semiconductor industry experience preferred.
  • Strong technical background, drive towards collaboration and solutions.
  • Deep understanding of Advanced Semiconductor process.
  • Familiarity with ASML portfolio of solutions.
  • Software skills (MATLAB, Excel, PowerPoint).

Personal skills

  • Must have strong organizational, communication, leadership and interpersonal skills.
  • Detailed oriented individuals with strong critical thinking, problem solving and follow-up skills.
  • Fast learner with strong self-motivation to grow technically; be able to perform job at high standard with minimum supervision, and demonstrated ability to thrive in a high pressure and fast paced environment.
  • Ability to prioritize and organize actions effectively and efficiently.
  • Basic project management skills.
  • Self-starter that shows high drive, creativity, ambition and accountability.
  • Excellent written and spoken English skills.
  • Strong customer focus intimacy and ability to manage customer relationships.
  • Strong communication skills to collaborate with different stakeholders internally (Account Team, Business Development
  • Managers, Project team, VHV headquarter, etc.) and external customers.
  • Can work under pressure, especially critical escalation handling.

Context of the position

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
  • The employee is occasionally required to move around the campus.
  • The employee may occasionally lift and/or move up to 20 pounds.
  • May require travel dependent on company needs.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Can work under deadlines.
  • The environment generally is moderate in temperature and noise level.
  • Must be able to read and interpret data, information, and documents.
  • Can observe and respond to people and situations and interact with others encountered in the course of work.
  • Can learn and apply new information or skills.

Other information

Travel up 30% (Veldhoven, Netherlands; San Jose, US; Wilton, US; Albuquerque, US; Taiwan).

EOE AA M/F/Veteran/Disability