4 days ago - req17475

Service Business Management - Project Lead - Hsinchu

Sales & marketing

Other job categories

In a nutshell

Location

Hsinchu, Taiwan

Team

Sales & marketing

Experience

8+ years

Degree

Bachelor

Job Category

Other job categories

Introduction

To be completed

Job Mission

Project lead, upon service business requirements, take lead to align, initiate, plan, execute, close/rollout project among cross-sectors stakeholders. Projects includes product, process develop and deploy, end to end.

Job Description

Optimize Service Business Process
1. Project lead, to optimize service business process between ASML and customers, end to end, from service delivery, data validation & integrity, quote, customer PR / PO, invoice, approval, monthly report, OSO).Objective to simplify nice-to-have and automating administrative tasks, reduce service to cash cycle time.Project scope may include cross-sector stakeholders, CS Customer Support, SCM Supply Chain Mgmt, Finance, SBI / Service Business Integration, OMD / Order Management Desk.
a. service contract.

Best Practice Benchmark & Implementation
2. Project lead, for best practice benchmarking / learning, within Taiwan accounts and cross countries, close work with SBI / Service Business Integration. Take ownership for implementing those best practices, for continuous improvement, efficiency gain.

ASML Product Service Level Agreement contract commercial execution management.
3. To support SBM renewal SLA on-time, deal approval (pre-DST and DST) & rollout, responsible for SoW Scope of Work, service menu, cost calculator (w finance controller), CTL submission
4. To execute and manage contracts, monthly service to cash process, i.e. e-Quote, PR / PO, Booking, JCAN / invoice.

MOR & RFF
5. Work with Finance to manage service business delivery (Monthly MOR & Annual RFF revenue plan, vs. actual), and take close-loop actions, should there be deviation.

Business Forecast
6. Based on history data to provided billable parts forecast to support SBM for revenue forecast.

Education

BS in Engineering or related field;knowledge and experience in semiconductor industry; MBA is a plus.

Experience

•> 5 year experience in customer support, sales operations, or service business management, preferably in semiconductor equipment industry.
•> 3 year experience of cross-sector project management with proven results

Personal skills

• Able to lead cross-sector project team, to simplify business process from end to end
• Able to quickly understand internal and external customer needs, influence without hierarchical power, to overcome obstacles in his / her cross-sector project to meet business results and timeline.

• Excellent Excel, Macro, Powerpoint skills.
• Hands-on, attention to details, able to multi-task.

• Able to explain complex technical & operational details, in executive summary to cross-sector senior managers.
• Excellent presentation, communication skills in English, multi-cultural environment.

• Self-driver, proactive initiatives for continuous improvement.
• A team player, willing to take extra step to cross process gap.
• With broader view, do the right thing for the company.