21 days ago - req17738

CS - Software Technical Support Engineer - Hsinchu

Customer support

Computer science & software engineering

In a nutshell

Location

Hsinchu, Taiwan

Team

Customer support

Experience

3-7 years

Degree

Bachelor

Job Category

Computer science & software engineering

Travel

30%

Introduction

Do you want to service the most cutting edge lithography machines currently on the market?
Do you enjoy deep diving into complex technical issues?
Are you not afraid of learning a lot in a short period of time?

At ASML we make the world’s leading lithography machines. Software is one of the key drivers to make sure we can provide the performance our customers expect.

We are looking for engineers with a background in software engineering or Unix/Linux system administration that are up for the challenge of making sure our software is running smoothly on our products.

Job Mission

As a customer support engineer in the Taiwan Software Support Center, you will responsible for ensuring that ASML software will be running smoothly on all of our products; increase availability and uptime of our products and diagnose/analyze complex issues.

Job Description

•Prepare, perform, assist software actions on our products, e.g. installing/upgrading software.
•Review and understand complex software documentation.
•Troubleshooting of complex software issues on our products.
•Determine structural solutions to software issues from a service organization perspective.
•Participate in continuous improvement cycles with our development and engineering department.
•Regular customer communication to share software information, e.g. planning of solutions, status of issue investigation.

Education

Computer Sciences BSc.

Experience

3-5 years of experience in the semiconductor industry is preferred.

Personal skills

•Easily connect to and learn from your environment.
•Concise, transparent and open in communication to all stakeholders.
•Able to apply a structured and logical approach to troubleshooting and problem solving.

Context of the position

The Taiwan Software Support Center is part of the EUV technology group. The SSC provides software support for EUV and other ASML products in Taiwan. Our internal customers are plenty; the planning teams that schedule and align activities with our customer, the EUV technology group which provides and arranges early access and beta test opportunities to our customers, the several software integration departments world wide and a team of dedicated engineers in Taiwan, San Diego, Wilton and the Netherlands

Other information

THigh quality people are a key asset to our company. To recognize that, we offer highly competitive compensation and benefits packages to attract and retain the very best people and let them share in the success that they build. Our rewards philosophy is to attract and retain specific professional knowledge and competencies within the company by offering a competitive package in local markets where ASML is active.