30+ days ago - req17969

Service Integration Engineer

Customer support

Electrical engineering

In a nutshell

Location

Chandler - AZ, US

Team

Customer support

Experience

0-2 years

Degree

Bachelor

Job Category

Electrical engineering

Introduction

ASML US, including its affiliates and subsidiaries, bring together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

Job Mission

The TF Install Operations department serves ASMLs customers worldwide and installs ASML equipment safe and efficiently. The installations exceed customer expectations in both speed and quality. The job mission of the System Install Engineer is to all types of lithographic systems in a continuously changing market.

ASML is a world leader in the manufacture of advanced technology systems for the semiconductor industry.ASML’s corporate headquarters is in Veldhoven, the Netherlands. Manufacturing sites and research and development facilities are located in Connecticut, California and the Netherlands. Technology development centers and training facilities are located in the United States, Japan, Korea, the Netherlands, and Taiwan. Additionally, ASML provides optimal service to its customers via over 50 sales and service organizations in 16 countries. Founded in the Netherlands in 1984, the company is publicly traded on Euronext Amsterdam and NASDAQ under the symbol ASML.

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with applicants who are immediately eligible to access controlled technology.

Job Description

The System Integration Engineer is expected to calibrate and qualify the machine on site, according to a pre-defined test-sequence similar to the tests that have previously been performed in Veldhoven.

  • Analyze applicability, accuracy and adherence to design specifications.
  • Recommend design changes or substitution of materials when appropriate.
  • Evaluate and diagnose problems and make appropriate repairs.
  • Work with co-workers, and the customer in isolating and solving problems.
  • Answer customer questions and assist customers in a professional manner.
  • Act as a resource for users on routine malfunctions.
  • Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.
  • Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports.
  • Prepare written technical reports on an independent basis.
  • Provide if appropriate support and assistance to less experienced ASML or local personnel as necessary.

Education

Bachelor (BSc) in an engineering field (Mechatronics, electronic) or equivalent experience.

Experience

  • Experience in High Tech Industry is an advantage.
  • Must be able to speak / read / write English language.
  • Analytical thinking.
  • Structured.
  • Processing large amounts of information.
  • Service orientated.
  • Good communicator.
  • Team worker.
  • Operating independently.
  • Assertiveness.
  • Business sense.
  • Flexible.
  • Cultural awareness.
  • Pro-activeness.

Personal skills

  • Can observe and respond to people and situations and interact with others encountered in the course of work.
  • Can learn and apply new information or skills.
  • Must be able to read and interpret data, information, and documents.
  • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
  • Ability to complete assignments with attention to detail and high degree of accuracy.
  • Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
  • Result driven-demonstrate ownership and accountability.
  • Identifies bottlenecks and drives improvements.
  • Work independently or as part of a team and follow through on assignments with minimal supervision.
  • Demonstrate open, clear, concise and professional communication.
  • Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
  • Work according to a strict set of procedures within the provided timelines.

Other information

Role within Office

Responsibilities:

  • Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
  • Occasionally lift and/or move up to 20 pounds.
  • May require traveldependent on business needs.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

EOE AA M/F/Veteran/Disability