6 days ago - req18177

CS - Field Application Engineer - Taichung

Customer support

Other technical job categories

In a nutshell

Location

Taichung, Taiwan

Team

Customer support

Experience

0-2 years

Degree

Master

Job Category

Other technical job categories

Travel

10%

Introduction

Application engineer plays a unique role as technologyenabler to support our customer continuously development in lithography of semiconductorindustry

Job Mission

Applicationengineer supports ASML product in 3 phases:
Businessdevelopment: translate customer requirement into potential businessdevelopment
New productintroduction: new platform insertion in customer R&D / Pilot Fab
High volumemanufacturing: sustain installed base machine for on product performanceissues

Job Description

• Help new productbusiness development include bridging D&E idea and customerrequirement/demand.
• Familiar with semiconductorlitho-process, optical & metrology mechanism, able to do on producttroubleshooting under time pressure
• Able tounderstand customer’s needs and clearly describe the issues that customer isfacing to internal stakeholders
• Act as theowner of customer requests and follow through. (customer interfacing, datacollection, 1st hand analysis, etc)
•Escalate/Communicate the issues to ASML experts in headquarter when neededwithout losing the ownership. Drive for progress and containment/solution
• Able work andcoordinate across departments to ensure smooth troubleshooting process
• Able to presentand report clearly during internal and external meetings.

Education

Master of Optical/Physical engineering, Material/Chemicalscience, Mechanical engineering

Experience

3 - 5 years insemiconductor industry, optical engineering

Personal skills

•ExcellentEnglish presentation and communication skills to interface internal (businessdevelopment managers, project leaders, management) and external customers(mainly execution and mid to high management level).
•Troubleshootingskill, basic project management
•Basicprogramming skill (Matlab) will be plus

Context of the position

This position isbased in Hsinchu, working together with leading edge semiconductor customer.To fulfill customer’s needs, Application engineer always looking forpotential improvement beyond current machine spec with supporting fromdifferent department (D&E/marketing/equipment engineering). Applicationengineer is creating value by integration of multiple professional area.

Other information

High qualitypeople are a key asset to our company. To recognize that, we offer highlycompetitive compensation and benefits packages to attract and retain the verybest people and let them share in the success that they build. Our rewardsphilosophy is to attract and retain specific professional knowledge andcompetencies within the company by offering a competitive package in localmarkets where ASML is active.