30+ days ago - req18243

Global Support Center - DUV Engineer

Customer support

Other technical job categories

In a nutshell

Location

Veldhoven, Netherlands

Team

Customer support

Experience

3-7 years

Degree

Bachelor

Job Category

Other technical job categories

Travel

20%

Introduction

Are you a team player who wants to be the linking pin between problems seen at high tech customers and the solution in a multicultural environment? Then join us in our international team of technical experts. The goal is to remotely solve technical challenges, however due to complexity of our products an ASML Global Support Center (GSC) engineer often gets the opportunity to travel for problem solving at customer sites (up to 20% of your time).
The Global Support Center (GSC) provides 24/7 support by covering 3x8 hours in 3 different continents with offices in the Netherlands, USA and Taiwan.
*Note: This vacancy is for the Bottom team but it is possible that there are other vacancies in the GSC for different competencies that might be a better fit. If you apply for this position you might possibly be asked for your interest in other competencies and potentially hired for that competency.

Job Mission

ASML produces high tech and high value products to semiconductor manufacturers. Downtime of these tools is very expensive for our customers. ASML Customer Support organization is responsible for the repair of the systems as soon as possible, and to identify what improvements can be made to prevent a similar issue occurs again. In this way, enabling our field partners to maximize ASML tool performance by expert diagnostics support

Job Description

A role as Global Support Center (GSC) Engineer in the ASML Customer Support department consists of a diversity of tasks and responsibilities. These tasks and responsibilities are varying with the phase of system maturity which makes the job challenging:
Solving complex technical problems by remote analyzing data and creating deterministic forward looking action plans is key for a GSC Engineer. It is important to have good alignment on expectations with the local team and your other GSC colleagues worldwide within this problem solving process. Involving additional help from development engineers helps to drive fast incident resolution. On-site support is required to solve the problem at the customer.

Next to solving a technical problem a GSC engineer is responsible to start the process to prevent the issue of happening again in future. Collaboration with the departments Competence Engineering and Development & Engineering is necessary to establish that goal.

The diversity of problems in a fast evolving company requires a continuous drive to stay updated and informed on new technologies, functionalities and products. Being eager to learn and absorb this knowledge are very valuable within GSC.
Sharing knowledge and expertise amongst colleagues within the GSC and with local engineers increases the efficiency of our customer service. Travelling on-site when new system types are introduced to customers is an example of this aspect.

The diversity of technical problems encountered in the “Bottom” team requires a broad knowledge level on Wafer Stage and Wafer Handler module. This makes that a GSC Bottom engineer grows very valuable general system knowledge. For this reason a job within this team is an excellent starting function for a career in a high tech environment. Growth possibilities in both technical and managerial directions can be thought of.

Education

Bachelor or Master degree in technical science (Physics, MechanicalMechatronics, Electronics, Chemistry, Aerospace Engineering, Process technology, etc.).

Experience

Preferably 2 or more years of experience as a Customer Support Engineer in a technical (industrial) environment, as well as proven troubleshooting skills.
Experience in a ASML engineering or customer support role is considered a plus.

Personal skills

  • “Get things done” mentality
  • Pro-active attitude
  • Strong analytical skills
  • Interpersonal abilities (Can relate well to others, both colleagues and customers)
  • Effective communicator in English (both oral and written)
  • Customer-oriented
  • Flexible in working hours, travel and work environments
  • Team player
  • Stress resistant

Context of the position

GSC Bottom focuses on two important modules of the ASML machine: the Wafer Stage and Wafer Handler. Within the context of ASML, the general purpose of the Wafer Stage is to provide models, functions, control loops and system software to enable accurate positioning of wafers to ensure nanometer accuracy during exposures. Next to this, the Wafer Handler needs to perform perfectly to ensure millikelvin accurate conditioning, prevent contamination and enable a reliable interface with the customer fab. Any small deviation will already affect the product of the customer on every exposure.

Other information

Please include a recent CV and a motivation letter when applying for this role.