15 days ago - req18367

HMI Applications and Service Engineer

Customer support

Physics

In a nutshell

Location

Lehi - UT, US

Team

Customer support

Experience

0-2 years

Degree

Master

Job Category

Physics

Introduction

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler Arizona, San Jose and San Diego California, Wilton Connecticut, and Hillsboro Oregon.

Job Description

This position is a M/F 8/5 w/On-call 5-7 days a week.This is a hybrid role for Service and Applications, where primary focus in on applications (70%) vs service(30%).

Your main responsibilities:
-Deliver defect detection solutions to local service teams to further improve tool utilization by customers

-Continuity between the competencies to ensure issue ownership is landed and escalated appropriately.

-Define and drive customer requirements for existing or evaluation products based on technical intimacy with the customer.

-Translate a customer defect issue into a potential e-beam inspection related problem statement, resolve these issues to help them maximize the performance and use of ASML products.

-Work with the customer to effectively utilize the tool time given to close application related issues quickly and effectively.

-Participate in pro-actively identifying e-beam applications product opportunities for our customer.

-Meet with internal and external customers to maintain two-way level of commitment to keep all involved and affected parties informed of progress.

-Prepare technical presentations for customer meetings.

-Coordinate with the various competencies to resolve issues.

-Drive escalation of issues within the local office and utilizing non-local resources..

-Knowledge transfers to local site engineers and customer.

-Improve service mix and structural issue documentation including initiation, review and improvement rollout.

-Perform preventative maintenance and respond to down tools as needed.

Education

Minimum BSEE, ME

Experience

-Hand-on experience of recipe work for defect detection with e-beam tool preferred.

-Engineers with at least 0 - 3 years’ of ASML Photo, Metrology Inspection or e-Beam Inspection experience preferred.

-Proficient in MS Office (MS Word, Excel, PowerPoint).

-Previous experience mentoring new hire engineers & helping integrate from a technical and procedural perspective.

Personal skills

-Must take ownership for solving issues and ensures escalations take place.

-Capable of resolving most issues without assistance & highly independent in a shift position.

-Ability to make decisions in the priority of problem solving.

-Work unsupervised and be responsible for projects, track equipment performance and prepare technical reports.

-Take initiative and ownership to increase skill and knowledge level in team.

-Document knowledge systematically and in an accessible way.

-Clear and effective communication skills required.

-Ability to thrive in a very dynamic and high pace environment.

-Multi-task team player with good ability to work under different working environment pressures.

-Open for cultural differences and able to work with a site of different cultures and WoW.

-Motivated, pro-active, self-driven, and flexible.

-Strong customer focus.

-Verbal and written language skills in English.

-Verbal and written language skills in Madeiran a plus.

Context of Position

-The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.

-The employee is occasionally required to move around the campus or travel from home office to campus multiple times a day.

-The employee may occasionally lift and/or move up to 20 pounds.

-May require travel dependent on company needs.

-Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

-Can work under deadlines.

-The environment generally is moderate in temperature and noise level.

-Must be able to read and interpret data, information, and documents.

-Can observe and respond to people and situations and interact with others encountered in the course of work.

-Can learn and apply new information or skills.

Other information

EOE AA M/F/Veteran/Disability