30+ days ago - req18324

Technical Support Engineer

Customer support


In a nutshell


San Jose - CA, US


Customer support


0-2 years



Job Category





ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler Arizona, San Jose and San Diego California, Wilton Connecticut, and Hillsboro Oregon.

Hermes Microvision, Inc. (HMI), an ASML company, is a leading supplier of advanced E-beam inspection and pattern verification systems used for advanced semiconductor devices. HMI has multiple years of e-beam application experience and leadership in semiconductor factories, focused on high resolution and voltage contrast imaging. As part of ASML, HMI will boost ASML’s holistic lithographic portfolio of (i) lithography exposure systems, (ii) computational lithography and (iii) metrology. Between these three cornerstones ASML offers application products for process window enhancement, control and detection. We are located in the heart of San Jose and growing!

Job Mission

Support and resolve technical issues of e-beam systems

Job Description

-Research, diagnose, troubleshoot and solve issues.

-Follow standard procedures to escalate unresolved issues with 3rd line and RD.

-Prepare accurate and timely reports and ensure proper recording and closure of all issues.

-Document tool issues, and develop the best-known-method(BKM) for troubleshooting cases. Share experiences to the team and contribute to the BKM system.

-Support R&D projects to improve system performance. Review, forward, and discuss Technical experience with R&D.

-Equipment installation based on manufacturing specification.

-Transfer new product knowledge to Field Service Engineer.

-Up to 50% travelling capability within US.


Bachelor or Higher in ME/EE related areas.


0-2 years experience

Context of the position

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performingthe duties of this job, the employee routinely is required to sit; walk;talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel,crouch, twist, reach, and stretch. The employee isoccasionally required to move around the campus. The employee mayoccasionally lift and/or move up to 50 pounds. May require traveldependent on business needs.
Specific visionabilities required by this job include close vision, color vision,peripheral vision, depth perception, and ability to adjust focus. Can work underdeadlines. The environmentgenerally is moderate in temperature and noise level. Must be able toread and interpret data, information, and documents. Can observe andrespond to people and situations and interact with others encountered inthe course of work. Can learn andapply new information or skills.
Responsibilitiesinclude periodic travel to regional and overseas sites for producttechnical support and special support projects. Work may includeonsite technical support involving heavy lifting of equipment &modules. Position willrequire technical work activity in a clean-room production environmentand/or laboratory setting. The environmentgenerally is moderate in temperature and noise level. Occasionally maybe exposed to loud noise bursts and may be exposed to toxic gases(fluorine). Must be able towork in small, confined spaces.

Other information

EOE AA M/F/Veteran/Disability