22 days ago - req18462

CS - Global Support Engineer - Hsinchu

Customer support

Other technical job categories

In a nutshell

Location

Hsinchu, Taiwan

Team

Customer support

Experience

3-7 years

Degree

Bachelor

Job Category

Other technical job categories

Travel

50%

Introduction

Do you like challenges and being atroubleshooter ?
Are you good at telling a convincing story toward people ?
GS(Global Support) engineer isresponsible for the CS activities that help HMI with total customer focus,effective diagnosis, on-site expertise support.

Job Mission

Being ASML headquarter technicalrepresentative and create customer value with professional diagnosis onsolving customer’s production issue.

Job Description

1.Stand as total customer focus on clarifying thecustomer’s issue/complain.
2.Deliver the effective diagnosis to get solution forASML equipment issue.
3.Satisfy customer with clear action plans and rationales.
4.Deliver onsite support when issue can’t be solved inagreed timeframe.
5.Create customer value with continuous improvementspirit

Education

Bachelor Above

Experience

1.Specify the field of working experience with years ofservice
2.Troubleshooting concept experience >2years

Personal skills

1.Team-work player
2.Communicative story teller
3.Adaptive under stress
4.Logicthinking & Problem analysis

Context of the position

As the 3rd lineand the central department within customer support organization, we aim to be<12hrs on diagnosing the problem and delivering the action plan witheffectively identified root cause by running with close team work

Other information

High qualitypeople are a key asset to our company. To recognize that, we offer highlycompetitive compensation and benefits packages to attract and retain the verybest people and let them share in the success that they build. Our rewardsphilosophy is to attract and retain specific professional knowledge andcompetencies within the company by offering a competitive package in localmarkets where ASML is active.