30+ days ago - req18522

Field Application Engineer

Customer support

Computer science & software engineering

In a nutshell


Shanghai, China


Customer support


3-7 years



Job Category

Computer science & software engineering


Job Mission:
ASML-Brion computational lithography products support at customer site located in China Shanghai
Job Description:
Provide onsite product application support to customer engineering teams. Develop strong technical relationship with direct customer interface. Manage product engagement with regular customer review meetings and bringing critical customer requirements to marketing, product and RD team. The ideal candidate will have excellent communications skills with passion for problem solving. Day-to-day activities includes front-line support at customer site with face-to-face interface as well as email and phone communications, characterizing issues reported, and providing timely solutions.
1. First line customer support role: working with customer daily on RET/OPC technical development. Drive and monitor ASML-Brion product & solution engagements on customer site
2. Project ownership: define technical specs and timeline with customer; drafting Statement of Work; host regular review meetings
3. Bringing technical requirements or technical issues to Product Engineering Group, Marketing or R&D team
4. Conducting onsite product training
5. Weekly reporting/tracking of customer engagement status
6. Travel: travel required within China based on customer project
1. Master degree in Physical Sciences, Optics, Electrical Engineering, Chemical Engineering, Materials Science, Mathematics etc.
2. Solid knowledge of lithography and SMO/OPC tool usage & development experience. Experience on advanced node development is prefer
3. Strong analytical and problem solving skills
4. Strong communication, plan & organization, collaboration and people/project leadership skills
5. Strong interpersonal skills and ability to work effectively with different cultures
6. Fluent English speaking & writing skills