21 days ago - req19338

Field Service Engineer

Customer support

Other technical job categories

In a nutshell

Location

Singapore, Singapore

Team

Customer support

Experience

0-2 years

Degree

Bachelor

Job Category

Other technical job categories

Introduction

Provides onsite field service support through the performance of installations, upgrades, repairs, and maintenance of complex capital equipment and systems.Troubleshoots either to resolve issues directly or through referring advanced issues to technical support resources.Acts as a customer service advocate, instructing customers in the operation and maintenance of the system.

Job Description

•Analyzes, diagnoses, and troubleshoots Cymer equipment problems via telephone or at customer site.
•Performs installation, repair, retrofits, upgrades and preventive maintenance on Cymer equipment installed at customer sites.
•Maintains an assigned installation equipment base.This includes providing primary support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer.
•Assists customers in the receipt, installation, and testing of company equipment.
•Conducts equipment troubleshooting, analysis, and debugging in support of installation or operating activities.
•May provide service education to customer’s service and operations staff.
•Ensures that parts are available and as specified for service requirements.
•Maintains appropriate tools are on hand and as required.
•Travels as required for the purposes of performing service activities at customer sites or backfilling for other Cymer Field Service Engineers.
•Completes service, expense reports, and other administrative responsibilities in accordance with Cymer’s procedures and with supervisor’s approval.
•Uses company technical documentation and provides feedback for improvement.
•Performs other duties as assigned.

Education

Requires an Associate’s Degree with a technical emphasis and a minimum of four (4) year’s of field service engineering experience or a Bachelor’s Degree in a technical field with two (2) years of field service engineering experience.

*Fresh graduate is welcome to apply.

Experience

•Minimum of one (1) year experience in optics, laser, and/or semiconductor manufacturing equipment experience is preferred.
•Laser and vacuum experience preferred.
•Has led one installation or significantly contributed to the successful installation of products at multiple sites.
•Requires experience using the following software packages: Excel, Word, PowerPoint, LabView, Internet
•Protocol, and Computer Networking.

Personal skills

•Excellent customer service skills, with a solid foundation in and an understanding of the importance of relationship building.
•Intermediate level of technical knowledge of electronics.
•Ability to facilitate resolution of technical challenges.
•Ability to apply advanced knowledge of installation, maintenance/repair, and troubleshooting at both the module and system level, while seeking expertise of more senior field service engineers where required.
•Ability to read and analyze opto-mechanical and electronic schematics.
•Must be able to successfully meet customer site access requirements such as:background checks, safety training, and cleanroom access (gowning and breathing apparatus).

Context of the position

Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.Exercises judgment within pre-defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.

Other information

•May be required to climb or balance.
•Must be able to use breathing apparatus.
•Schedule may vary considerably to include evenings and weekends as well as long hours based on business needs.
•May be assigned a compressed or alternate work schedule to meet customer needs.
•May be assigned an “on call” type work schedule and may be required to respond to customers with little or no advance notice.
•The environment generally is moderate in temperature and noise level.
•Occasionally may be exposed to loud noise bursts and may be exposed to toxic gases (fluorine).
•Must be able to work in small, confined spaces.