30+ days ago - req19500
Customer Support Engineer
In a nutshell
Manassas - VA, US
Customer Support Engineer
In every market where ASML conducts business, the Customer Support Team makes the most complex machines work consistently and predictably for our customers every day.As the face of ASML to the customer and the voice of the customer to the rest of the company, Customer Support is the first line of help when something breaks - we are always there, on-call, day or night, delivering solutions in time critical situations.
Making an Impact at ASML
Thousands of ASML Customer Support Engineers worldwide are dedicated to a simple goal: making sure that the lithography systems at our customers’ sites are running smoothly and efficiently, 24 hours a day 7 days a week. As proactive problem solvers, this team seeks to detect problems before they can impact production both in the field and at Global Support Centers on three continents.
You’re able to:
- Evaluate and diagnose problems in real time to make necessary repairs
- Communicate effectively– you will need to answer customer/stakeholder questions and write various technical reports
- Identify and solve problems both independently and in a team setting
- Work nights and weekends as we are a 24/7 operation
Your educational background and experience
- BS in an engineering field is preferred but equivalent experience will be considered.
- Knowledge of the semiconductor industry is a plus
This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with applicants who are immediately eligible to access controlled technology.
Find your passion at ASML
We know that a great idea can come from anyone, so we foster a melting pot of different backgrounds, talents and passions. We are proud of our diversity – it makes us stronger. In addition to an exceptional culture, where employees from around the world enjoy spending time together, we get out to support our favorite local charities and share our passions and interests in various clubs. Employees often say they joined ASML for the challenge, but they stay for the people.
Benefits that recognize your contribution
At ASML, werecognize excellence and have built a compensation package that reflects the contribution you make. Our highly competitive compensation and benefits package is designed to attract and retain the very best talent with one goal in mind – for you to share in our success.
Working at ASML is more than just a career opportunity – it’s a chance to make a real difference in the world. ASML makes the machines that make the chips – and our lithography technology is used to make the chips at the heart of most electronic devices. By challenging the limits of technology, we unlock the potential that chips have to tackle some of society’s toughest challenges in areas such as healthcare, transportation and education. Use your talent for good – be part of progress – and join ASML.