30+ days ago - req19783

Installed Base Configuration Manager - Customer Support

Customer support

Other job categories

In a nutshell

Location

Veldhoven, Netherlands

Team

Customer support

Experience

8+ years

Degree

Bachelor

Job Category

Other job categories

Travel

10%

Introduction

Within the sector Customer Support (CS) the CS Program Management & CS Program Management Office department is responsible for driving a portfolio of Non-Product-related structural improvements as well as providing Program Management Office (PMO) support for both, Product and non-Product related improvements.

Job Mission

The CS Installed Base Configuration Manager uses the global network of Configuration As Maintained (CAM) teams to drive full transparency of the configuration of ASML machines at customer sites.

Job Description

  • Monitors and reports performance of CAM process/ tools and identifies areas for improvement and consolidates learnings and drives follow-up with configuration management project and Regional CAM teams
  • Manages and balances the global CAM workload between the regions
  • Supports CAM Project Lead coordinator with process, people and tools issues in the different regions
  • Shaping a vision, collaborating with regional CAM teams and Project Team and driving improvement programs to deliver solutions
  • Agrees together with peers on effective standardized way of working for CAM in all regions

Education

Minimum Bachelor's degree (e.g. Industrial Engineering and Management Science, Business Administration or Engineering).

Experience

  • Preferably around 8 years of experience in a domain relevant for this position
  • Hands-on knowledge of SAP
  • Experience with Lean principles

Personal skills

  • Strong communication skills
  • Collaborative mindset
  • Able to convince, inspire and motivate people
  • Helicopter view
  • Problem solving capabilities
  • pro-active, ”Can Do” mentality.

Context of the position

The holder of this position reports to the Manager CS Program Management and CS PMO.

Other information

Please include your updated CV and motivation letter when applying for this role.