30+ days ago - req19834

CS - Field Application Engineer - Tainan

Customer support

Other technical job categories

In a nutshell

Location

Tainan, Taiwan

Team

Customer support

Experience

0-2 years

Degree

Master

Job Category

Other technical job categories

Travel

20%

Introduction

Are you ready to be the key counterpart of responsiblefor service spare parts demand? Hermes Microvision Inc. (HMI), an ASMLcompany, has been committed to the research and development of the mostadvanced E-beam Inspection (EBI) tools and solutions for the leadingsemiconductor manufacturing fabs.

Job Mission

Supportcustomer routine cases and projects of e-beam defect inspection and metrology at customer sites. The holder of this position reportsto the 1st line APPS leader and provides indirect and directsupport to customers, and direct escalation and competency support tooperations.

Job Description

Your main responsibilities:
-Provide technical support / recipe setup at customer sites.
-Troubleshoots recipe / equipment problems.
-Complete on-site diagnostics and service calls.
-Responds to emergency service calls as required.
-Instructs customer operating technicians onsystem operation and maintenance.
-Help the sales departmentwith customers needing help or advice in applying thecompany’s products.

Education

Masters Degree in Electrical Engineering, Material Science or Chemical Engineering.

Experience

1-5 years in Semiconductor industry,

Personal skills

-Multi-task team player , decision maker

-Open for cultural differences and able to work with a site of different cultures.

-Motivated, pro-active, self-driven, and flexible.

-Strong customer focus.

-Verbal and written language skills in English.

-Take proactive action for prevention or repeating error.

-Work unsupervised and be responsible for projects, track equipmentperformance and prepare technical reports.

-Take initiative and ownership to increase skill and knowledge level in team.

-Document knowledge systematically and in an accessible way.

-Clear and effective communication skills required.

-Proficient in MS Office (MS Word, Excel, PowerPoint)

-C/Python/ Matlab is a plus

Context of the position

The physical demands described here are representative of those that mustbe met by an employee to successfully perform the essential functions of thisjob. Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions.
-While performing the duties of this job, the employee routinely is requiredto sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel;stoop, kneel, crouch, twist, reach, and stretch.
-The employee is occasionally required to move around the campus.
-Job duties are often performed in confined areas in a clean room environment.
-May require travel dependent on company needs.
-Can work under deadlines.
-Must be able to read and interpret data, information, and documents.
-Can observe and respond to people and situations and interact with othersencountered in the course of work.
-Can learn and apply new information or skills.