30+ days ago - req20005

Customer Support Engineer

Customer support

Mechanical engineering

In a nutshell


Wuxi, China


Customer support


0-2 years



Job Category

Mechanical engineering

• Define problem for customer. Generate action plan and solution recommendation for
• Provide support to customers in resolving issues/problems to help them maximize the
performance and use of ASML products. Document procedures and processes to aid
customers in the use of ASML products.
• Guide customers in tests to ensure that they are performed in an efficient
manner. Conduct data analysis to ensure that the correct conclusions are drawn from
test data and results reported to the customers and ASML.
• Organize short and long term tests to obtain new information on new, advanced
techniques/technology of interest to ASML and the customers.
• Meet with customers and internal organization to maintain effective communication
with commitment to keep all involved and affected parties informed of progress.
• Prepare presentations to provide new customer support and assist sales in technical
• Write reports, technical briefs or memos documenting activity to enhance the service
capability, efficiency, and service development.

• Minimum a BS University degree in electronics, engineering, physics, optics, or any
related fields.
• Minimum 1 year working experience in semiconductor fab preferred working
experience, having lithographic process experience is plus.
• Metrology tool and fab automation experience is a plus .
• Able to communicate with customer and able to read, write, fluently communicate in
• Can work under pressure ( for instance, Averagely, 10% overtime work)
• Good team worker