30+ days ago - req20444

CS - Field Service Engineer - Hsinchu/Taichung

Customer support

Electrical engineering

In a nutshell

Location

Taichung, Taiwan

Team

Customer support

Experience

0-2 years

Degree

Bachelor

Job Category

Electrical engineering

Travel

50%

Introduction

In HMI CS team, we bring together the most brilliant minds with various backgrounds, skills and competencies. We are one team to make everything is possible.Join us to work together, to make us grow.

Job Mission

Field service focus on tool performance of customer fab. From system install till warranty end and contract start. Our daily with SMART method on field operation. We co-work with different department to make high performance system on customer site.

Job Description

Follow line manger assign in Customer Service group.
Present Daily , Weekly , Quarterly ,and Annually Prevent maintain in customer side
Report abnormal tools status
Tool's Base line data collection and instant issue handling
Attend HMI Boot camp training course
Basic trouble-shooting handling and root cause analysis
8D report writing
Tool installation / upgrades / routine maintained and trouble-shooting
Understanding customer requirement and supporting
Short term Supporting for different location in TW
On duty/On call sheet required
Should expect to spend more than 50% of the time inside the clean room working with mechanical and electrical equipment.

Education

Bachelor above.
Major in science-related fields.
Computer Science and Information Engineering/Electrical Engineering/Electronics Engineering OREngineering related fields is plus

Experience

0~5 years’ experience on customer field service.

Personal skills

1. Good communication and problem solving skills
2. Work well both in a team and as an individual
3. Good English capability in reading, writing and speaking

Context of the position

Can work flexibly, accept overtime working
Have initiative to communicate with colleagues and learn from them
Can accept manager/leader’s arrangement based on company business needs