30+ days ago - req20901

CS - Field Application Engineer - Hsinchu

Customer support

Other technical job categories

In a nutshell

Location

Hsinchu, Taiwan

Team

Customer support

Experience

3-7 years

Degree

Master

Job Category

Other technical job categories

Travel

10%

Introduction

Application engineer plays a unique role as technology enabler tosupport our customer continuously development in lithography of semiconductorindustry

Job Mission

Application engineer supports ASML product in 3 phases:
Business development: translate customer requirement intopotential business development
New product introduction: new platform insertion in customerR&D / Pilot Fab
High volume manufacturing: sustain installed base machine for onproduct performance issues

Job Description

• Help new product business development include bridging D&Eidea and customer requirement/demand.
• Familiar with semiconductor litho-process, optical &metrology mechanism, able to do on product troubleshooting under timepressure
• Able to understand customer’s needs and clearly describe theissues that customer is facing to internal stakeholders
• Act as the owner of customer requests and follow through.(customer interfacing, data collection, 1st hand analysis, etc)
• Escalate/Communicate the issues to ASML experts in headquarterwhen needed without losing the ownership. Drive for progress andcontainment/solution
• Able work and coordinate across departments to ensure smoothtroubleshooting process
• Able to present and report clearly during internal and externalmeetings.

Education

Masterof Optical/Physical engineering, Material/Chemical science, Mechanicalengineering

Experience

3 - 5 years in semiconductor industry, optical engineering

Personal skills

•Excellent English presentation and communication skills tointerface internal (business development managers, project leaders,management) and external customers (mainly execution and mid to highmanagement level).
•Troubleshooting skill, basic project management
•Basic programming skill (Matlab) will be plus

Context of the position

This position is based in Hsinchu, working together with leadingedge semiconductor customer. Major focus on supporting Defectivityworkstream. To fulfill customer’s needs, Application engineer always lookingfor potential improvement beyond current machine spec with supporting fromdifferent department (D&E/marketing/equipment engineering). Applicationengineer is creating value by integration of multiple professional area.

Other information

High quality people are a key asset to our company. To recognizethat, we offer highly competitive compensation and benefits packages toattract and retain the very best people and let them share in the successthat they build. Our rewards philosophy is to attract and retain specificprofessional knowledge and competencies within the company by offering acompetitive package in local markets where ASML is active.


Learn more about this job