30+ days ago - req21017


Customer support

Mechanical engineering

In a nutshell


San Jose - CA, US


Customer support


0-2 years



Job Category

Mechanical engineering


ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler Arizona, San Jose and San Diego California, Wilton Connecticut, and Hillsboro Oregon.

Job Mission

The CS NPI PL moves fast and efficiently from the initial creation of a new product all the way through to final product delivery representing the customer support in a cross sectoral product team. The CS NPI PL follows the PGP process delivering CS input and content for all Key decisions. The CS NPI PL supports the integration and industrialization of the NPI deliveries to enable the field service team to install, upgrade, maintain and repair newly introduced ASML machines at the customer facility.

“This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with applicants who are immediately eligible to access controlled technology.”

Job Description

Are Responsible for HMI new product introduction deliveries to the field.
Provide CS single point of contacts for Product Team
Align with our field colleagues to embed customer requirements in the NPI design
Drive the customer service requirements to ensure the development of the NPI products are fit for purpose.
Ensure Health and Safety compliance of new product
Contribute to improving, verifying and validating service mix deliveries, sequences and procedures.
Define the necessary training courses, content and duration of training to upskill the existing field engineers.
Are responsible for making NPI decisions on system level that involve complex dependencies.
Provide weekly and monthly status updates highlighting progress, risks and potential delays.
Identify, initiate and implement NPI structural cost and efficiency improvements.
Work closely with sector interfaces in D&E,SCSM, Finance, IT, Manufacturing and the field customer support team.
Manage varied stakeholders by setting the necessary communication manners (meetings, guidelines, rules, reports etc.) to align deliveries, quality and minimize escalations
Adapt planning, costs and manpower to align with schedule and program changes.
Drive the alignment with different projects/products to guarantee shared learning and uniform WoW


Master or Higher in ME/EE related areas.


0-2 years

Personal skills

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee isoccasionally required to move around the campus.
May require traveldependent on business needs.
Can work underdeadlines.
Must be able toread and interpret data, information, and documents.
Can observe andrespond to people and situations and interact with others encountered inthe course of work.
Can learn andapply new information or skills.

Other information

EOE AA M/F/Veteran/Disability

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