30+ days ago - req21138

Field Application Engineer

Customer support

Other technical job categories

In a nutshell

Location

Shanghai, China

Team

Customer support

Experience

0-2 years

Degree

PhD

Job Category

Other technical job categories

Job Mission:
ASML-Brion computational lithography products support at customer site located in China Shanghai
Job Description:
Provide onsite product application support to customer engineering teams. Develop strong technical
relationship with direct customer interface. Manage product engagement with regular customer
review meetings and bringing critical customer requirements to marketing, product and RD team. The
ideal candidate will have excellent communications skills with passion for problem solving. Day-today activities includes front-line support at customer site with face-to-face interface as well as email
and phone communications, characterizing issues reported, and providing timely solutions.
1. First line customer support role: working with customer daily on RET/OPC technical development.
Drive and monitor ASML-Brion product & solution engagements on customer site
2. Project ownership: define technical specs and timeline with customer; drafting Statement of Work;
host regular review meetings
3. Bringing technical requirements or technical issues to Product Engineering Group, Marketing or
R&D team
4. Conducting onsite product training
5. Weekly reporting/tracking of customer engagement status
6. Travel: travel required within China based on customer project
Qualifications:
1. Master and above degree in Physical Sciences, Optics, Electrical Engineering, Chemical Engineering,
Materials Science, Mathematics etc.
2. Solid knowledge of lithography and SMO/OPC tool usage & development experience. Experience
on advanced node development is prefer
3. Strong analytical and problem solving skills

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