25 days ago - req21416

Sr. Quality Engineer


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Other technical job categories

Other technical job categories

In a nutshell


Wilton - CT, US




3-7 years



Job Category

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ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

Job Mission

Support Wilton Factory Qualityto achieve world class customer quality through efficient management of customer issues and take preventative measures through cross-sectoral efforts.

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Job Description

This is an outstanding opportunity in our Wilton, Connecticut facility to join our Quality Team.In this position you will manage the assigned critical path of handling customer issues on Wilton parts and assemblies.

The key duties involved in this position:

  • Manage Dead on Arrival (DoA) and iMQP process (Internal customer issues).
  • Analyzes complex problems, makes optimal use of knowledge inside and outside own technical domain, solves problems (e.g. trouble shooting).
  • Leading Production Engineering and R&D engineers to come up with structural root causes for the customer escalated issues.
  • Interact with Project managers and supply chain engineers to make sure there is good corrective and preventative (CAPA) actions taken for customer issues.
  • Mentor / train Production engineers and supply chain engineering on use of Quality tools such as 8D, 5whys, Fisch bone analysis.
  • Conduct Voice of Customer session on the floor with production engineers and technician.
  • Support monthly ‘Key Performance Indicator’ reporting about status of DOA’s and iMQP.
  • Knowledge of handling CQN (customer Quality Notification).
  • Act as a single point of contact for customer focus team during customer focus manager’s absence.
  • Develop accurate and effective reporting for executive review.


Bachelor’s degree Electrical, Mechanical, Optical, industrial, Computer Science or Chemical engineering or equivalent experience.


  • Minimum 5-7 years of Quality or Engineering experience. High-tech manufacturing environment preferred.
  • Experience with different sectors is a plus : Manufacturing, supply chain and design engineering.
  • 6-sigma Black Belt or equivalent experience in quality engineers.
  • Good knowledge of International Quality Management Standards (e.g. ISO-9001-2008; QS 9000 etc, Sustainability, Environmental Health and Safety)
  • Broad knowledge of Quality tools (SPC, TQM, FMEA, 8-D, Gauge R&R etc.)
  • Broad manufacturing knowledge (World-class operations, Lean Manufacturing, Cleanroom standards and procedures, etc.) is a plus.
  • Excellent written and verbal communication skills are essential.
  • Candidate needs to be able to operate effectively with all levels of management both internally and externally.
  • Strong analytical skills to identify risks, the key issues and to identify the root causes of these issues.
  • Knowledge of continuous improvement techniques is a big plus.
  • Microsoft Office skills Microsoft Excel, Word, Access and PowerPoint required.SAP knowledge a plus.
  • Excellent negotiation, problem solving, strategic and analytical skills.
  • Takes initiative when looking for direction motivate others and cooperate.
  • Act as a quality change agent across the organization.
  • Communicates effectively by explaining/ presenting technical matters to technical people within project, department and suppliers.
  • Excellent meeting skills, presentation and reporting skills.
  • Remains flexible by anticipating changes in the environment by proactively adapting plans and behavior.

Personal skills

  • Can observe and respond to people and situations and interact with others encountered in the course of work.
  • Can learn and apply new information or skills.
  • Must be able to read and interpret data, information, and documents.
  • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
  • Ability to complete assignments with attention to detail and high degree of accuracy.
  • Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
  • Result driven-demonstrate ownership and accountability.
  • Identifies bottlenecks and drives improvements.
  • Work independently or as part of a team and follow through on assignments with minimal supervision.
  • Demonstrate open, clear, concise and professional communication.
  • Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
  • Work according to a strict set of procedures within the provided timelines.

Other information

This position is based in the U.S. Quality and Process Improvement Organization sector at Wilton, CT.

Wilton Factory Quality – Customer Focus

  • WF quality exists to ensure that quality is an integral part of all ASML processes, to secure time to market and to guarantee the best value of ownership to our customers.
  • WF quality will ensure that the processes within the Manufacturing sector are aligned with corporate strategy and are continuously improved.

The holder of this position reports to the Customer Focus manager , Wilton Ops Quality Engineering
Interfaces internal with: Development Engineering, Supply Chain Engineering, Manufacturing & Program Management and Global Customer Focus Teams.

Role within Office

  • Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
  • Occasionally lift and/or move up to 20 pounds.
  • May require travel dependent on business needs.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Role within the Factory

  • Must be willing to work in a clean room environment, wearing coveralls, hoods, booties, safety glasses and gloves for entire duration of shift.
  • While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
  • The employee may occasionally lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Can work under deadlines.
  • The environment generally is moderate in temperature with moderate to high noise level.
  • Must be willing to work a compressed work week schedule – twelve-hour long shift and rotating from three to four days a week.
  • This must include references to day and night shifts for accommodation purposes.

Additional responsibilities for Wilton Factory:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The employee is required to work in a cleanroom environment: full gowning (full body coveralls, hood, CR safety shoes, face mask, nitrile gloves and safety glasses. Working under ISO 9000/14000 standards).
  • Operating/working around overhead cranes, fork trucks and motorized pallet movers.
  • Working around lasers; working with ladders; working on platforms; and working around chemicals.
  • The employee is occasionally required to move around the campus.
  • The employee may occasionally lift and/or move up to 20 pounds.
  • May require travel dependent on company needs.
  • The environment generally is moderate in temperature and noise level.

EOE AA M/F/Veteran/Disability