CS - EUV Customer Support Engineer - Hsinchu

Introduction

Within ASML the sector Customer Support (CS) is responsiblefor the maintenance, repair and continuous improvement of ASML systems at customerlocations. One of the departments in this sector is CS NPI EUV. The CS NPIEUV team prepares and manages the CS part of the execution of new systemmaintenance of new ASML machines at customer sites.

Job Mission

•The Customer Support Organization is responsible for thequalification, repair and maintenance of the ASML systems at the customersite and is responsible for the necessary transfer of know-how to thecustomer.
•The Customer Support Engineer (CSE), an ambassador for ASML,must be the first line of support for the repair and maintenance of the ASMLSystems.
•The CSE will interface with the customers, peers, local 2ndline support and staff management to assure timely and accurate support.
•The CSE must be able to clearly communicate between keystakeholders of technical, organizational and operational stakeholders inrelation to driving availability to their specific
customer.

Job Description

•Analyzes, diagnoses, and troubleshoots equipment problems viatelephone or at customer site.
•Performs, repair, retrofits and preventive maintenance onequipment installed at customer sites.
•Regularly provides assistance, guidance, leadership, andtechnical assistance to junior or less experienced field service engineers;may serve as site leader for customer.
•Maintains and manages an assigned installation equipmentbase. This includes providing primary support, forecasting, conductingcustomer support meetings, and ensuring regular communication with thecustomer.
•Assists customers in the receipt, installation, and testingof company equipment.
•Conducts equipment troubleshooting, analysis, and debuggingin support of installation or operating activities.
•Provides service education to customer’s service andoperations staff.
•Ensures that parts are available and as specified for servicerequirements.
•Maintains appropriate tools are on hand and as required.
•Travels as required for the purposes of performing serviceactivities at customer sites or backfilling for other Field ServiceEngineers.
•Completes service, expense reports, and other administrativeresponsibilities in accordance with procedures and with supervisor’sapproval.
•Uses company technical documentation and provides feedbackfor improvement.
•Performs other duties as assigned.

Education

BS/MSmajor in Mechanical, Electrical/ Electro-optical, Controlling Engineering,Physics or other related fields

Experience

•Fab experience in the Lithography area will be a plus
•Experience or knowledge of semiconductor manufacturingprocess is preferred

Personal skills

•Good communication skills and command of the English Language
•Must be a strong team player, supporting & analyticalskill and good working habits

Context of the position

At customer sites / office