18 days ago - req21579

CS - EUV Customer Support Engineer - Taichung

Customer support

Mechanical engineering

In a nutshell

Location

Taichung, Taiwan

Team

Customer support

Experience

0-2 years

Degree

Bachelor

Job Category

Mechanical engineering

Travel

10%

Introduction

WithinASML the sector Customer Support (CS) is responsible for the maintenance,repair and continuous improvement of ASML systems at customer locations.
One of the departments in this sector is EUVTC. The EUV TC team prepares and manages the CS part of the execution of EUV systemmaintenance.

Job Mission

● TheCustomer Support Engineer (CSE), need to perform regular maintenance actionand machine repair action to secure machine continue production.
● The CSE will be interface with thecustomers, peers, local 2nd line support to assure timely and high service quality.
● CSEmust be able to do daily operation including material preparation, package,return and confirmation.

Job Description

● Analyzes, diagnoses, and troubleshoots equipmentproblems via telephone or at customer site.
● Conductsequipment troubleshooting, analysis, and debugging in support of operatingactivities.
● Ensures thatparts are available and as specified for service requirements.
● Maintainsappropriate tools are on hand and as required.
● Travels asrequired for the purposes of performing service activities for training andcross site support
● Uses companytechnical documentation and provides feedback for improvement.
● Shift module isrequired and includes night shift

Education

BS/MS major in Mechanical, Electrical/Electro-optical, Controlling Engineering,/ Photonics, Physics or otherrelated field

Experience

● Fab experience in the Lithography area ispreferred
● Experience and knowledge of semiconductormanufacturing process is preferred

Personal skills

Good communication skill and basic English Language skill

Context of the position

At customer sites / office