30+ days ago - req21867

Fabteam Shift Engineer-Field Customer Support

Customer support

Other technical job categories

In a nutshell


Hiroshima, Japan


Customer support


0-2 years



Job Category

Other technical job categories


-We are looking for Field Service Engineer who work in Customer site and at Hiroshima Location in ASML.
-Shift work is applicable.
-This position is suitable for people who want to work as engineer with using Native Japanese Level/ Fluent English.

Job Mission

* Determines the "what" to be achieved and monitor the problem solving. Work within global contexts.
* Sphere of influence in broad products / functionalities, operating with influence on organization, region level and program
* Contributes, explanations, advises or supports impact

Job Description

Team and customer interaction:
* Takes leading role in team. Daily interaction with customer.
* Interfaces often with customer's senior engineering and line-manager level.
* Is occasionally involved in account team.
Specific requirements:
Works in shifts/mostly located both at customer and in ASML.

Specific technical capability:
* Is technically skilled at a high level (L3). Is growing knowledge for 1 and 2 modules. For generalist a higher level of technical skills is applicable (L4).
* Knows almost complete product functionality of the main modules/sub-modules. Integrates multiple interrelated activities within the profession/work area with activities in other departments/work areas.
* Operates in Long Down Trouble Shooting Teams and acts as machine father
Problem solving
* Contributes to planning and procedures at function level.
* Compiles the solution from a number of partial solutions. In more complex problem situations, the CSE3 analyzes and suggests possible solutions.


Mechanics or Electronics


2-3 years as Field Customer Service Experience in machinery company.

Experience in Semiconductor industry is ideal but not must

Personal skills

Professional interaction in customer environment:
* Advises users of appropriate actions to correct malfunctions, makes recommendations for changes in user procedures.Ensures the transfer of know-how.
* Has high technical impact to the customer.
Initiates and supports in escalations
* Has routine interaction with Customer Support Escalation process. Can take up role as an Escalation Team member.
Achieve great results
* Initiative Takes ownership for solving issues and ensures escalations take place
* Planning & Prioritizing Is capable of resolving almost all of the issues without assistance & is highly independent in a shift position. Is capable of integrating required resources/team up to resolving 90% of issues.

Shape the future:
* Understands the needs of the customer. Drives internal changes according to these needs.
Motivate others and cooperate
* Team work Works unsupervised and does project work, tracks equipment performance and prepares technical reports.
* Sharing Knowledge Documents knowledge systematically and in an accessible way. Takes initiative and ownership to increase skill and knowledge level in team. Is capable of mentoring a new hire engineer & helps integrate from a technical and procedural perspective. Acts as a technical team leader
Leverage own strength
* Is a proactive team member within own functional area

Context of the position