30+ days ago - req22397

CS - Global Support Engineer - Hsinchu

Customer support

Mechanical engineering

In a nutshell

Location

Hsinchu, Taiwan

Team

Customer support

Experience

3-7 years

Degree

Master

Job Category

Mechanical engineering

Travel

20%

Job Description

1. (Remote / onsite) act as 3rd line technical support team, Global Support Center (GSC), to handle worldwide escalation issues of E-beam machines
2. (Remote / onsite) coordinate escalation process with related stakeholders to drive for timely and structural diagnostics
3. Contribute to quality technical documents including service procedures, escalation issue reports, and BKM
4. Collaborate with related stakeholders to take preventive measures as a post action of escalation diagnostics
5. Collaborate with related stakeholders to support NPI projects
6. Lead / support CS technical projects
7. Transfer knowledge within GSC / to CS through presentation session to help team skill up.

Character and other expectations:

Transparent and with integrity
Team spirit and good interpersonal relating and communication skill, even under stressful situation
Awareness of stakeholder management when interfacing with internal / external stakeholders
Willing to challenge and deal with complex technical matters, even when time is limited
Willing to travel to worldwide local sites (subject to pandemic status), willing to work in cross-cultural environment
Capable of verbal and written communication in English, in 1-1 or group meeting, for technical or project-related discussion
MS office skill (Excel, PowerPoint etc.)
Experience of technical support on semiconductor equipment is a plus, metrology tool is even preferred


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