18 days ago - req23206

CS - EUV Global Support Center Engineer - Hsinchu

Customer support

Electrical engineering

In a nutshell

Location

Hsinchu, Taiwan

Team

Customer support

Experience

0-2 years

Degree

Master

Job Category

Electrical engineering

Travel

30%

Introduction

Are you a team player who wants to be the linking pin between problems seen at our high tech customers and the solution in a multicultural environment? Then join us in our international team of technical experts. The goal is to remotely solve technical challenges. However, due to complexity of our products Global Support Center (GSC) engineers often get the opportunity to travel to the customer site (up to 30% of the time).

Job Mission

ASML produces high tech and high value products to semiconductor manufacturers. Downtime of these tools is very expensive for our customers. To minimize those costs ASML Customer Support (CS) organization is responsible to repair the systems as soon as possible. For this reason ASML ensures 24/7 support by covering 3x8 hours in 3 different continents. Each of the incidents seen at customer site are analyzed and documented to prevent similar incidents in the future.

Job Description

Arole as Global Support Center (GSC) engineer in the ASML Customer Supportdepartment consists of a diversity of tasks and responsibilities. These tasksand responsibilities are varying with the phase of system maturity whichmakes the job challenging.

1. NPI preparation
During the New Product Introduction (NPI) phase you are assignedto the project in order to gain the required skills and knowledge to independentlysupport field escalations. You will travel onsite during introduction phasesupport by delivering knowledge/escalation handling to the localorganization.

2. Technical problemsolving within competency
Solving complex technical problems by remote analyzing data andcreating deterministic forward looking action plans is key for a GSC engineer.It is important to have good alignment on expectations with the local teamand your other GSC colleagues worldwide within this problem solving process.On-site support is often required to solve the problem at the customer.
Another important task of a GSC engineer is to manage the(technical) escalation, secure that the right data is available and provideroutine updates to management and stakeholders. Next to solving a technicalproblem a GSC engineer is responsible to start the process to prevent theissue of happening again in future.

Education

Master’s or PhD in technical science (Physics, Mechatronics, Electronics, Process technology, Aerospace Engineering) or equivalent experience.

Experience

2 – 5 years working experience is required for this vacancy.

Personal skills

- Strong communicator in English (both oral and written);
- Strong analytic capability and a pro-active initiating attitude;
- Flexible in working hours, travel and work environments;
- Independent;
- Team worker, good social skills, customer-oriented;
- Able to plan and set priorities.

Context of the position

The Customer Support organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at our customers' sites and is responsible for the necessary transfer of know-how to the customer. Local CS branches (Field Support) perform these tasks at the customers within their specific region. The Global Support Center is responsible for providing technical support to the local CS branches in order to maximize ASML tool performance. The holder of this position reports to the Group Leader Global Support Center Asia.

Other information

Position will require traveling up to 30%. Home base is ASML’s Hsinchu office in Taiwan.


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